IT Support Technician 2

Job Description
1. Manages a client department’s complete desktop computing environment. 2. Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs. 3. Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date. 4. Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products. 5. Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network. 6. Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling and backup systems, as well as client department specific applications. Documents all reported problems. 7. Supports clients in the use of their desktop equipment by training users. 8. Works with others to ensure smooth integration of network and software products. 9. Analyzes, recommends, and implements work-group computing solutions to meet client department’s needs. 10. Trains other support technicians. 11. Completes and documents technical projects such as the testing of hardware and software products. 12. May perform other duties as assigned.

Required Education and Experience
Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and a Associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience.

Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Position Focus:
The Yale Center for British Art (YCBA) seeks a full-time on-site IT Support Technician to provide end-user support and training for museum staff and patrons at multiple locations. The technician will focus on endpoint technologies (desktops, laptops, mobile devices, phone sets, and peripherals), network connectivity (wired and wireless), and office equipment (scanners, printers). The technician will also support in-person and virtual meetings, along with their attendant AV requests, as well as AV event support for the Lecture Hall. May require pre-arranged weekend or after-hours work as needed by the museum’s programming. The ideal candidate will have experience with non-profit, educational, or cultural institutions. This position reports to the YCBA’s Head of Information Technology.

Physical Requirements
Ability to lift and move 35 pounds of equipment.

Preferred Education, Experience and Skills:
Two or more years’ professional experience supporting computers running the Windows and/or Mac operating system and core Microsoft 365 applications (Outlook, Word, Excel, PowerPoint) is required. Proven experience supporting Abobe programs, CRM databases, Sharepoint, MS Teams, EMS, TMS, library applications such as Voyager and Aeon, POS, and/or AV systems is preferred.

Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives.  In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Required Skill/Ability 1:
Possesses superior customer service skills.

Required Skill/Ability 2:
Ability to efficiently troubleshoot and solve technology problems with minimal guidance.

Required Skill/Ability 3:
Ability to clearly document systems and hardware, and clearly communicate technologies and policies to non-technical users.

Required Skill/Ability 4:
Ability to identify opportunities to improve systems and workflows used at the museum.