IT Support Specialist

Experience. Reputation. Excellence. Longevity. These are the hallmarks of Russo Development LLC. We are one of the most active, privately held developers of industrial, data center, residential, and mixed-use projects in northern New Jersey.

 
Over the past 50 years we have developed more than eight million square feet of premier commercial space, delivered approximately 5400 luxury apartment units, completed more than 60 industrial projects and have become one of the largest owners of data center space in the New York metropolitan area. Now in our second generation of leadership, our privately-owned firm continues to surpass the needs of our tenants and residents and partners as one of the most successful niche development companies in the marketplace. After years of growth and success Russo Property Management LLC was established in 2017 to provide the highest quality residential and commercial management services at all properties owned or under development. 

 
If you are looking to join company that offers an EXCELLENT salary & benefits package, opportunity for career growth and a true people first culture, then Russo Development / Property Management may be for you!

 
We are seeking an IT Support Specialist to provide technical support, troubleshoot issues, manage user accounts, and maintain systems. Responsibilities include setting up equipment, ensuring data security, and training staff on software use. Strong problem-solving and communication skills are required
 

The candidate chosen for this position will be based out of our corporate office in Carlstadt, NJ.

 
Responsibilities:

• Respond to IT cases and resolve them within allocated time
• Assist end users with password reset/unlock, share drive access, file recovery, VPN and wireless connection issues, etc
• Perform Hardware and Software installation and troubleshooting
• Maintain hardware inventory
• Manage mobile device setup and activation 
• Setup user accounts including physical/data access, Teams phone, VPN, DocuSign, etc.
• Maintain documentation of repairs and fixes
• Provide training to users
• If necessary, travel to construction trailers and leasing offices to perform onsite installation and troubleshooting

• Associates degree in computer science, information science or related field.
• Strong knowledge of Microsoft products is required, this includes Windows 10/11, Microsoft 365, Teams and One Drive
• Ability to configure and fix Outlook
• Hands-on skills in computer hardware and software 
• Ability to set up and troubleshoot HP printers and scanners
• Expertise with Android mobile devices
• Excellent problem solving and analytical skills
• Practical network knowledge
• Excellent organizational skills
• Motivated and eager to learn
• Ability to handle requests under pressure
• Hands-on skills in computer hardware and software
• Detail oriented