IT Support Specialist

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

The IT Support Specialist is responsible for providing technical assistance and support to end users related to applications, computers, and peripherals as well as responding to user emails requests, triage tickets, isolates problems, and determine and implement solutions.

 

Essential Job Functions

• Provide tier 1 support for incoming queries and issues related to systems and networking while delivering exceptional customer service to all Hamilton employees and prioritizing and responding to requests promptly while resolving their support needs.
• Maintain appropriate documentation in tickets and related systems and develop and document solutions using standard operating procedures (SOPs).
• Perform onboarding and off-boarding of new or existing employees.
• Effectively communicate complicated computer problems to Tier 2 support.
• Coach computer users on topics associated with their computer problems.
• Configure, Install, modify, and maintain computers, laptops, and peripherals.
• Utilize software/hardware tools to help diagnose computer problems.
• Connect PCs to Local Area Networks (LAN) and resolve network-related issues.
• Administration of user accounts in Active Directory, Exchange, and other systems.
• Other duties as assigned.

• Strong interpersonal skills, pleasant demeanor, and ability to work harmoniously with users at all levels.
• Thorough understanding of computer hardware, software, peripherals, and current computer technology and trends.
• General knowledge of network domains, VLANs, Active Directory, login procedures, web browser settings, and the difference between Intranet and Internet.
• Ability to analyze problems, develop alternatives, and take appropriate steps toward a solution.
• Excellent verbal and written communication skills are required.
• Knowledge of ERP systems and manufacturing processes is a plus
• Capable of working with multiple systems in tandem and multitasking.
• Ability to work quickly and efficiently under pressure.
• Strong data management, accuracy, and eye for detail.

• IT certification or four-year degree is preferred.

• At least two years of helpdesk experience is preferred.

• Stable work history and employment background.

• Diverse portfolio of exciting and innovative design projects.
• Tremendous opportunities for professional growth.
• Commitment to sustainable design.
• Competitive compensation.
• Excellent benefit package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and more.
• Solid stable company.
• Must pass drug and background screens.
• May be required to wear Personal Protective Equipment (provided by employer).