IT Support Specialist

Company: Dakota Precision Manufacturing
Location: Sioux Falls, South Dakota
Job Title: IT Support Specialist
Job Type: Full-Time

About Us:
At Dakota Precision Manufacturing, we specialize in precision manufacturing solutions, delivering high-quality metal components and assemblies for various industries, including automotive, aerospace, and heavy machinery. Founded 15 years ago, our company has achieved a reputation for maintaining high standards, delivering on time, and fostering a culture of excellence. Today, Dakota Precision Manufacturing employs around 200 individuals and is a leader in the Sioux Falls manufacturing industry. Our reputation and excellence is driven by our culture and values. We are looking for a highly skilled and motivated Production Manager to join our team in Sioux Falls, SD. This role offers an exciting opportunity to contribute to our continued growth and success.

Our Values:
Quality - We are dedicated to delivering superior results with attention to detail, precision, and a relentless commitment to exceeding expectations.
Safety - We recognize that safety is essential towards creating and maintaining environments where individuals are protected, risks are minimized, and well-being is safeguarded through proactive measures.
Continuous Improvement - We embrace an ongoing commitment to enhancing processes, skills, and outcomes through reflection, feedback, and the pursuit of innovation and excellence.
Excellence - We consistently strive to achieve the highest standards, driven by integrity and accountability.
Employee Wellbeing - We recognize that our employees are our greatest asset. We value employee well-being as fostering a supportive and healthy work environment that prioritizes physical, mental, social, and emotional health, enabling our employees to thrive both personally and professionally.

Position Overveiw:

The IT Support Specialist will be responsible for offering technical assistance and support to end-users, addressing and troubleshooting both hardware and software issues, and maintaining the overall IT infrastructure. Working closely with the IT Manager, the IT Support Specialist will help enhance network security, optimize system performance, and contribute to the success of company-wide technology initiatives. This role directly supports the daily operations and ensures that technology functions efficiently and securely, enabling employees to perform their tasks without disruption.

Key Responsibilities:

• Provide technical support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain computers, printers, and other IT equipment.
• Troubleshoot and resolve technical issues promptly through on-site and remote assistance.
• Assist in managing user accounts, permissions, and access rights.
• Monitor and maintain system backups, cybersecurity protocols, and software updates.
• Support IT infrastructure, including servers, networks, and cloud-based applications.
• Document IT support requests, resolutions, and system updates.
• Train employees on IT best practices and security awareness.
• Collaborate with the IT team on system upgrades and new technology implementations.
• Ensure compliance with company IT policies and procedures.

Qualifications & Skills:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• 2+ years of experience in IT support, help desk, or related technical roles.
• Strong knowledge of Windows operating systems, Microsoft Office 365, and enterprise software.
• Experience with network troubleshooting, including LAN/WAN, Wi-Fi, and VPN.
• Understanding of cybersecurity principles and data protection best practices.
• Ability to diagnose and resolve hardware and software issues efficiently.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills to assist employees of varying technical abilities.
• Ability to work independently and as part of a team in a fast-paced environment.

What We Offer

• Competitive salary based on prior experience ($50,000-$65,000 per year)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off and Holiday Pay
• Short- and Long-Term Disability
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment
• And more!

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications to dakotaprecisionmanufacturingHR@gmail.com or apply directly on our website at dakotaprecisionmanufacturing/employment/jobopenings.com.

Dakota Precision Manufacturing is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees