IT Support Specialist

Job Description

IT Support Specialist

03/13/2025

Position Type/Hours:

Full-time position, In Office position. Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.  

Position Purpose:

IT Support Specialist assists overall information systems planning, implementation, and administration in a variety of IT functional areas, including hardware, software, and networks. This role also involves assisting users with complex support challenges and participating actively in various IT projects and initiatives.

Essential Functions:

•             Provide advanced technical support, effectively diagnosing and resolving second-level support issues.

• Install, configure, maintain, and optimize hardware, software applications, and networking equipment.

• Administer and maintain user accounts and security permissions within Microsoft Office 365 and Azure AD.

• Diagnose and troubleshoot intricate hardware, software, and network issues efficiently.

• Assist in cybersecurity initiatives, performing regular security monitoring, vulnerability assessments, and basic threat mitigation.

• Actively contribute to IT projects, including infrastructure enhancements, software deployments, and technology upgrades.

• Document detailed procedures, processes, and troubleshooting steps to maintain comprehensive IT knowledge.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Education and Experience: 

• Proficient knowledge of Windows Operating Systems, Microsoft Office Suite, Azure AD, and fundamental networking concepts
• Experience with cybersecurity monitoring tools and vulnerability management
• Ability to independently manage tasks and work collaboratively within a team environment
• 3-5 years’ experience in an IT support role

Competencies:

• Positive Teamwork Orientation
• Customer/Client Focus
• Interpersonal Skills
• Project Management
• Problem Solving
• Communication Proficiency, verbal and written
• Model, steward, make decisions upon, and expect to be held accountable to Delta ModTech’s values which include:
• BELIEVE IN PEOPLE
• FEARLESS INNOVATION
• INTEGRITY
• PASSIONATE & TENACIOUS
• SERVANT LEADERSHIP

Position Type, Work Environment & Travel

• Full Time, Exempt
• Normal office environment
• Travel – none

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. 

Salary Range:
 $66,000 - $77,000 per year (DOE - Depending on Experience)

Benefits Offered:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Flexible Spending Account (FSA)
• Life Insurance
• Health Savings Account (HSA) with up to $500 annual match (for High-Deductible Health Plans)
• 401(k) *match 
• Paid Time Off (PTO)
• Discretionary Bonus