IT Support Specialist

About the Role:

The primary purpose of the IT Support Specialist is to provide assistance to the organization in areas of technology, which includes trouble-shooting issues with applications, point-of-sale registers, desktops, laptops, printers, fax/copy machines, and telephony.

Duties & Responsibilities:

1. *Demonstrate Company’s Values at all times.
2. *Respond to level1 help desk requests, which include but are not limited to point-of-sale registers, printers, applications, hardware replacement, phones; escalate tickets to tier II technicians as appropriate.   
3. *Image computers as needed; support the Active Directory environment.
4. *Perform preventative maintenance to workstations, including cleaning out internal parts, performing drive scans, and installing and running anti-virus and malware tools to ensure best performance from equipment.  
5. *Create and maintain accurate and timely "Continuity Red Book” documentation for assigned duties and responsible areas for efficient and effective troubleshooting, knowledge base, succession planning, and disaster recovery purposes.
6. Assist the IT team with hardware/software upgrades and maintenance as needed.
7. Order, replace, activate, and troubleshoot cell phones as needed; maintain monthly cost center report.
8. Manage printer access.
9. Participate in IT on-call rotation.
10. Manage VoIP user accounts. 
11. Other additional duties as assigned.

Minimum Qualifications:

1. Associate’s degree in information technologies or related field; or two years of equivalent work experience with a broad range of computers and applications 
2. Good technical knowledge of personal computers and experience with usage, installation, repair and configuration.
3. Working knowledge of Outlook; basic understanding of Word and Excel.
4. Voice, data, and voicemail experience.
5. Effective oral and written communication skills.
6. Must be able to read, write and speak English.
7. Effective analytical, problem-solving and decision-making skills.
8. Must be detail oriented.
9. Excellent interpersonal skills, a customer-service focus and the ability to work as a member in a team-oriented environment.
10. Must be able to work independently, be resourceful and action-oriented.
11. Must be willing and able to provide technical support to all work areas during all hours of operation.  Perform on-call duties as necessary. 
12. Must have a valid Arizona’s driver’s license, current auto insurance, with a good driving record, and reliable vehicle.
13. Ability and willingness to travel throughout Southern Arizona to support GISA’s technology needs. 
14. Ability to develop and maintain effective working relationships with all individuals

Criminal background screenings will be conducted on all eligible candidates. Only convictions that could impact this position will be considered. 

We encourage all bilingual candidates, national service members, veterans, and their family members to apply.