IT Support Analyst II

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Pay range is $23.00 - $34.00/hour.

Position Summary

Installs and supports software systems. Provides technical assistance and training to system users by performing the following duties.

• Monitors support tickets and assists end users in resolving support incidents. Reviews open tickets to ensure appropriate priority and service level are maintained.
• Works with IT Support Analysts to help solve more in-depth problems.
• Installs hardware and peripheral computer components.
• Monitors business critical systems and takes corrective action to ensure system up time.
• Loads specified software packages such as operating systems, word processing, database, or spreadsheet programs into computer.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Instructs users in use of equipment, software, and manuals.
• Coordinates activities with Manager ERP and Application support.
• Performs root cause analysis and provides recommendations to Manager ERP and Application support to correct problems.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Interviews users to collect information about problems and leads user through diagnostic procedures to determine source of error.
• Determines whether problem is caused by hardware such as modem, printer, cables, or telephone.
• Logs and tracks calls and maintains history records and related problem documentation.
• Trains users on software and hardware on-site or in classroom or recommends outside contractors to provide training.
• Installs personal computers, software, and peripheral equipment.
• Other duties as directed.

Qualifications

Minimum, Associates degree from a college or university and three to five years related experience and/or training or equivalent combination of education and experience.

Computer Skills                                               

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Project Management software; Spreadsheet software and Word Processing software. Including the following platforms; Windows Servers, Windows Desktop, OS400, Linux, Android, IOS, LAN & WAN topologies, VOIP.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination on the basis of any protected status.  All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

We will make reasonable accommodations for personnel with disabilities to enable them to perform the essential functions of this position unless doing so poses an undue hardship on the company or a direct threat to health or safety.

Disclaimer

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.