SUMMARY
This position provides technological tools and support for the operations of Prairie Flower Casino. The IT Support Specialist will be responsible for basic troubleshooting helpdesk tickets as well as assistance with maintenance, configuration, and ensuring reliable operation of desktop and laptop computers, servers, and virtualization systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Troubleshoot incidents and ensures closure of tickets in a timely and complete manner. Provides status updates by communicating in a clear and professional manner.
- Assists with running diagnostics, documenting problems and creating resolutions. Prioritizes issues or concerns while limiting disruptions in service.
- Works with and maintains desktop applications, workstations, and related equipment Completes installations, relocations, servicing, and repair.
- Researches and implements help desk and system admin best practices to be effective and efficient in conducting daily tasks.
- Stays knowledgeable and aware of current inventory while ensuring it is properly maintained and kept stocked through ordering new and replacement stock.
- Responsible for creating, changing and keeping user accounts, mailboxes, active directory and other tools up to date.
- Ensures proper software licensing to meet regulations and standards.
- Must be able to work the required work schedule and flexible to change shifts as needed to accommodate a 24/7 business. This may include nights, weekends, and holidays. Works physically onsite to manage business and interact personally with team members, vendors, and guests. This may include working at times in an on-call capacity.
- Maintains the highest level of confidentiality and professionalism.
- Responsible for maintaining a consistent, regular attendance record.
- Ensures all safety standards are met and possible safety hazards are quickly resolved.
- Is a role model and positive champion of Prairie Flower Casino’s Mission and Values.
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES
- Associates Degree in Computer Science, Information Technology, System Administration, or a closely related field preferred.
- A minimum of 6 months of help desk or tech support experience required. A combination of experience and education will be considered.
- IT certifications in Linux, Microsoft, or other IT related fields are a plus.
- The ideal candidate will have working knowledge of systems administration, networking software, hardware, networking protocols, scripting and automation tools.
- Strong ability to manage priorities, workflow, and problem solving in a fast-paced environment.
- Excellent verbal and written communication skills required for positive interaction with staff, guests, and vendors.
- Ability to read, analyze, and interpret complex data, including reports, technical procedures, or governmental regulations.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Must be able to obtain and maintain appropriate gaming license.
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS
- Regularly required to stand; walk; sit; and use hands to work with, handle, or feel objects, tools, or controls.
- Occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- May often be required to lift up to 30 pounds. May occasionally be required to lift, push, or pull up to 50 pounds. May rarely need to push or pull up to 300 pounds.
- The noise level in the work environment is usually moderate, increasing to loud when on the casino floor.
- This casino has an enclosed gaming area where smoking is allowed. Team members may be exposed to a smoking environment in or around this designated smoking area.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.
The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary.
The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.