IT Help Desk Technician
Kettering University
Part-time
On-site
Flint, Michigan, United States
Duties
Provides IT help desk support for all Kettering team members in areas such as hardware and software. Ensures problems are resolved quickly without significant interruption to day to day operations. Diagnoses and resolves PC hardware and software problems including printing, peripherals, hardware, and software performance. Monitors and reports status of any open or on-going help desk tickets or projects. Investigates and reports trends in help desk calls and tickets. Assists in creating and maintaining user profiles/passwords on the network and e-mail systems. Assists with user access problems such as user password resets and user account unlocks. Assists with managing and monitoring hardware, PC workstation, and peripheral inventory. Maintains, supports, deploys, and tracks hardware and software assets. Performs periodic preventative maintenance on desktop computers and equipment. Assists Desktop Support Technicians with configuration and deployment of PC hardware and peripherals. Assists with installation and maintenance of software programs on desktop and laptop computers. Assists IT administrators with tasks as required.
Preferred Qualifications
-At least an A+ Certification -The ability to type at 50+ wpm -Experience in customer service
Provides IT help desk support for all Kettering team members in areas such as hardware and software. Ensures problems are resolved quickly without significant interruption to day to day operations. Diagnoses and resolves PC hardware and software problems including printing, peripherals, hardware, and software performance. Monitors and reports status of any open or on-going help desk tickets or projects. Investigates and reports trends in help desk calls and tickets. Assists in creating and maintaining user profiles/passwords on the network and e-mail systems. Assists with user access problems such as user password resets and user account unlocks. Assists with managing and monitoring hardware, PC workstation, and peripheral inventory. Maintains, supports, deploys, and tracks hardware and software assets. Performs periodic preventative maintenance on desktop computers and equipment. Assists Desktop Support Technicians with configuration and deployment of PC hardware and peripherals. Assists with installation and maintenance of software programs on desktop and laptop computers. Assists IT administrators with tasks as required.
Preferred Qualifications
-At least an A+ Certification -The ability to type at 50+ wpm -Experience in customer service