Unit Support Specialist

Primary Responsibilities:

• Performs receptionist functions:
  • Greets and services all clients and visitors using professional, pleasant, and efficient conduct.
  • Checks in clients and verifies Client Demographic and Insurance information to a degree of 100% accuracy.
  • Collects client payments; enters into the computer software application, including the client ID number to a degree of 100% accuracy. Provides receipt to client. Drops money bag into the locked safe before leaving.
  • Is responsive and accurate in directing clients and visitors to appropriate areas.
  • Notifies clinicians immediately upon the arrival of their counseling appointments.
  • Answers incoming phone calls.
• Locks all client information before leaving to a degree of 100% accuracy.  
• Locks the front door. Secures the reception area before leaving for the night.
• Checks in groups and verifies Client Demographic and Insurance information to a degree of 100% accuracy.
• Operates the postage machine and stamps the daily mail by noon of each workday.  Dates and postage amounts will be correct to an accuracy of 100%.
• Assists other support staff in their absence.
• Assists support, records, and billing staff with overflow of other duties.
• Scans specified documents as assigned.
• Schedules ongoing client appointments.  Verifies client name and ID to a degree of 100% accuracy.  Prevents conflicting appointments. 
• Maintains clinician schedules.
• Maintains cancellation lists.  Attempts to fill cancelled appointments.
• Mails and/or faxes letters and documents as needed or requested.
• Processes intake paperwork, as needed, to a degree of accuracy and completeness of 100%:
• Directs the client to the Financial Resources Coordinator for financial assessment and assures that all forms are signed.
• Distributes paperwork to clients, as needed.
• Reviews forms for completeness. Obtains signatures and dates.
• Follows proper protocol to notify clinician.
• Maintains a current inventory of all necessary forms in the forms box and packet cabinet.
• Makes reminder calls, as needed, and documents all attempts.

Benefits:

• Licensure reimbursement
• Clinical supervision hours towards independent licensure
• Career advancement opportunities
• Professional development and paid CEUs
• Additional compensation for advanced licensure
• Health, dental, and vision insurance
• Long-term disability
• 401k retirement options with company match as of day one
• Generous paid leave options
• 11 paid holidays
• Flexible or work-from-home options
• Casual Friday-Sunday dress code

Work Location and Standard Work Hours:
Troy, OH

Full-time

Some evenings and weekends may be required

Shifts may vary.  

Supervisory Responsibilities:

• None.

Work Environment:

• This job operates in a professional office environment.

You’re passionate, purpose-driven, and you envision a community of healthy and productive individuals. You care about improving lives by providing clinically excellent and accessible behavioral health services.

Join us on our mission and come be a part of our positive company culture filled with diverse talent, clinical excellence, and dedication to supporting the needs of our communities.

• Education:  High school diploma or equivalent preferred.
• Experience:  At least one year working with multi-line phone system; at least one year in customer service-related field.
• Other:  Demonstrated data entry skills; name recognition skills; number recognition skills; Microsoft Office proficiency; excellent customer service skills.