Position Type:
Technology
Date Posted:
1/12/2025
Location:
Dr. Debra Parrish-Hooks Administrative Center
Date Available:
02/03/2025
Closing Date:
Until Filled
Title: Tier 1 Help Desk Technician
Reports to: Director of Technology
Term of Employment: 12 Month Position
Qualifications
- Interest in technology
- High School diploma required
- Strong computer literacy
Preferred Skills
- Strong written and verbal communication skills
- Strong interpersonal skills such as empathy and emotional intelligence
- Previous customer service experience is a plus but not required
- Ability to learn online with minimal direction
- Basic understanding of computers and desire to learn technical skills
Responsibilities
- Use a help desk ticketing system to intake, triage, document, and troubleshoot issues
- Troubleshoot and resolve user issues, escalating where appropriate
- Make use of, and maintain a knowledge base to help resolve common issues
- Make use of Active Directory or similar tools to help manage user accounts
- Assist with equipment provisioning for newly onboarded and offboarded staff
- Serve as the first point of contact for technical issues, escalating where appropriate
- Other duties as assigned
Year-round work contract. Participate in IMRF Retirement Fund. Eligible for health insurance, sick days, personal days, and vacation days. Salary range starts at $35,000.