The Help Desk Technician will be responsible for managing the functionality of campus computers and printers, resetting student/faculty account passwords, evaluating and solving (or reassigning) account and network problems, creating work tickets for issues to be resolved by OIT staff, helping students if possible with personal laptop issues, answer phone calls/emails, and other duties as assigned. Prior experience in customer service and/or technical support. Experience fixing computers. Understanding of Windows 10. Experience using Mac OS.
Customer-oriented, friendly, able to perform all functions, ability to prioritize work, exceptional customer service, and effective communication skills in the English Language.
The Help Desk is open Monday and Friday from 7:30 am to 6:15 pm, Tuesday, Wednesday, and Thursday from 7:30 am to 9:15 pm, and Saturday from 10 am to 5 pm. Must understand that your shift could be any time during these open hours.
To be eligible for a student employee position you must be a student at Ensign College currently enrolled in at least 6 credits and in good academic standing.
Please include your resume and class schedule.
In addition to fulfilling this purpose, each employee continuously strives to bring about the mission of Ensign College, which is to develop capable and trusted disciples of Jesus Christ.
All employees accept as conditions of employment that they will:
Act in accordance with the Church Educational System Honor Code and the Dress and Grooming Principles and Expectations, (See Employee Conduct Policy),
Comply with all college policies and procedures,
Commitment to bring about the purposes of Ensign College,
Maintain these conditions of employment on an ongoing basis.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Contact Human Resources with questions.
MINIMAL EXERTION - Exerts up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Involves sitting for extended periods of time and walking or standing for brief periods of time.
LIGHT EXERTION - Exerts up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently to lift, carry, push, pull, or otherwise move objects. Involves sitting for extended periods of time and walking and/or standing to a significant degree.
MEDIUM EXERTION - Exerts up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently to lift, carry, push, pull, or otherwise move objects. Involves walking and/or standing for extended periods of time and sitting to a minimal degree.
HEAVY EXERTION - Exerts up to 75 lbs. of force occasionally, and/or up to 50 lbs. of force frequently to lift, carry, push, pull, or otherwise move objects. Involves walking and/or standing for extended periods of time.
CLIMBING - Ascending or descending using feet and legs and/or hands and arms.
BALANCING - Maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces.
STOOPING - Bending body downward and forward using core body muscles, spine, and extremities.
KNEELING - Bending legs at knees to come to rest on knee or knees.
CROUCHING - Bending body downward and forward by bending legs and spine.
CRAWLING - Moving around on hands and knees or hands and feet.
TALKING – Using the spoken word in order to clearly communicate ideas and messages to other people.
HEARING – Perceiving and understanding the speech of another person.
Ensign College is an equal opportunity employer and does not unlawfully discriminate in its hiring or employment practices on the basis of race, color, national or ethnic origin, sex (including pregnancy), age, disability, genetic information, or veteran's status. As an educational institution owned and operated by The Church of Jesus Christ of Latter-day Saints, Ensign College gives lawful hiring preference to qualified, faithful members of the Church who are in good standing.