about the position…

If you are an innovative, motivated, tech guru who thrives in a fast-paced and fun environment, then the IT Support Technician role is perfect for you! In this role, you will serve as the point of contact for all IT-related incidents and service requests, providing top-notch customer service and innovative proactive solutions to all employees. 

position details/responsibilities…

• Identify, diagnose and resolve technical issues through hands-on support and training. 
• Manage multiple projects related to upgrading software, configuring systems and applications, and network troubleshooting in a high volume, fast-paced work environment. 
• Assist other departments with technology requests and the setup of new workstations. 
• Organize asset requests, applications, security and other IT projects. 
• Serve as customer liaison at our Tech Deck.

here’s what we’re looking for…

• 3-5 years of relevant technical experience is required.
• Strong computer skills, including proficiency in Microsoft Office troubleshooting and configuration.
• Bilingual (English and Spanish) is preferred.
• Bachelor’s degree in computer science or related field is preferred, but not required.
• Ability to provide consistent, world class level of service.
• Extremely organized and highly motivated with strong tech savvy skills and the ability to adapt to constantly changing priorities.
• Proactive mindset focused on continuous growth.
• Demonstrate and uphold all of Power Design’s core values, which include integrity, accountability, teamwork, innovation and growth.

some of our benefits…

Power Design has national health and dental plans, and we also offer life insurance and short and long term disability plans. You’ll receive paid vacations and holidays as well as national discount programs for everything from movie tickets to flowers, rental cars, phones and vehicles! We also offer a 401(k) retirement plan as well as incentive and recognition programs. Relocation opportunities may also be available!