The IT Support Technician II role involves providing technical support and assistance to our internal staff regarding hardware, software, and network-related issues. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve problems efficiently. This role will work on-site in Dublin, OH office.
Responsibilities:
- Provide technical support to internal staff via phone, email, or in person, addressing hardware, software, and network issues promptly and effectively
- Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other peripherals
- Install, configure, and maintain software applications and operating systems on desktops and laptops
- Collaborate with other IT team members to escalate and resolve complex technical issues in a timely manner
- Document all support activities, including resolutions, in the ticketing system and ensure accurate records are maintained
- Assist with IT projects, including software upgrades, hardware deployments, and system migrations
- Stay up-to-date with advancements in technology and industry trends to continuously improve technical skills and knowledge
Knowledge, Skills, & Abilities;
- Proficiency in troubleshooting hardware, software, and network issues on Windows and/or Mac platforms
- Strong knowledge of Microsoft Office Suite, Active Directory, and basic networking concepts
- Experience with ticketing systems (e.g., ServiceNow, JIRA) and virtual desktop support tools
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely
- Customer-focused mindset with a dedication to providing exceptional service and support to internal stakeholders
- Ability to work independently and collaboratively within a team environment, prioritizing tasks effectively to meet deadlines
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field preferred
- Minimum of 2-3 years of experience in a similar technical support role, preferably in a corporate environment
- IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
- Flexibility to work occasional evenings or weekends to support business needs and participate in on-call rotations if required
Exodus Integrity Services, Inc is a rapidly expanding technology company headquartered in Northeast Ohio. EIS provides quality services to our clients by instilling honesty, commitment, and hard work to find the most qualified candidates to fill each opportunity. Currently, we are seeking individuals for a Contract opportunity with our client in Strongsville, Ohio. This is a very exciting opportunity working with one of the top employers in the area. If you are interested in joining a vibrant organization where you are valued and rewarded for your contributions, and you possess the qualifications listed below, please forward your resume and salary requirements.
• Exodus Integrity Services (EIS) is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. EIS prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EIS conforms to the spirit as well as to the letter of all applicable laws and regulations.