Summary
Join a growing, people-centric full service IT firm. StratTech Solutions not only values its relationships with their clients, but also ensures team members come first. StratTech Solutions is looking for a motivated, hard working, critical thinker to join the team as an IT Level 2 Support/Network Engineer Subcontractor. In this role, you will maintain the technical needs for a wide-array of organizations. No two days are ever the same. We are a Christian based organization. We strive to bring the highest integrity and excellence in all we do.
Perks
• Collaborative, free-thinking environment
• On-The-Job Training
• Career Development Opportunities
• Team Outings- Having fun is part of our job
What You Will Be Doing
• Providing clients with exceptional service and support both onsite and remotely
• Resolving all assigned incidents and requests in a timely manner while providing proper communication to clients during the resolution process and detailing the notes
• Troubleshoot issues related to client hardware and software and network issues
• Installing, upgrading and maintaining operating systems, computer software, hardware and peripherals
• Review and assess user needs; make recommendations for resources required to maintain and/or expand service levels
• Local travel is required
What We Are Looking For
• Network+, CCNA, and/or CCNP Certifications desired
• Bachelor’s Degree in Business, IT, Computer Science or related field preferred
• In lieu of Bachelor’s Degree, 5 years of experience in administration of desktop environments and workstations
• Experience in the following required: O365 product suite, MS Active Directory Services, Windows Server 2019, Ticketing Systems (ConnectWise, Kaseya, N-able, etc.) SonicWALL and Unifi Ubiquiti hardware
• Experience in the follow is highly desired: understanding of small-medium advanced firewall configuration, network VLAN
• Self-starter with excellent analytical, troubleshooting, problems solving skills required
• Excellent interpersonal, written, verbal, presentation and time management skills
• Ability to provide a high level of customer service by answering questions, providing accurate information, and responding to requests in a timely manner.
• Ability to take ownership of tasks from start to finish while keeping all stakeholders updated on progress.
Working Environment
• Work is typically performed in on site office settings: sometimes it is the StratTech office where you will interact and collaborate with seasoned engineers sometimes at a client site.
• We are a learning organization. You will learn on your own by researching and with your team by taking on new projects
Requirements
• Pass pre-employment skills assessment
• Provide valid US work authorization documents
• Satisfactory results of pre-employment background check
• Valid driver’s license