The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations. Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all employees.
With limited supervision by management and/or project leads:
- Provides technical guidance to management regarding capital replacement, and other technology purchases and evaluations.
- Troubleshoots primarily hardware, some software, or some system problems, interfacing with central technology support areas.
- Performs technical duties necessary for department or unit business operations.
Works independently on:
- Primarily department or unit hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.
- Technical projects. • Specializes in advanced technology relevant to the department or unit.
- Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.
Demonstrated ability to:
- Exercise judgment based on an understanding of organizational policies and activities.
- Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
- Communicate effectively, both orally and in writing.
- Establish and maintain effective work relationships.
- Advanced analytical skills, including process description, logic, problem diagnostics, and problem solving.
- Advanced technology hardware and software competency.
- Training in advanced hardware and software support through education or experience.
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.