IT Support Technician

Location: Hybrid work model- Dublin, OH

If you are a problem-solver with a service first mentality and a passion for helping people, come join our team!

As an IT Support Technician, you will help fulfill the promise that Central Insurance makes to our customers by recognizing, understanding, and responding to the technology needs of our internal and external customers.

How You'll Make an Impact

• Manage Incoming inquiries and phone calls from employees, agents, policyholders, and vendors 
• Document issue details with correct urgency & priority and escalate to other team members or teams when appropriate
• Identify and assess the needs of the customer to provide quality service to all customers
• Perform standard procedures such as password resets, telephone delegation, and software updates following established documentation with minimal support
• Setup user workstations
• Ensure Asset information is correctly entered into Equipment Tracking System
• On-boarding and off-boarding of employees
• Perform installation of software on computer systems
• Troubleshoot computer hardware problems and perform break/fix repairs as necessary
• Provide IT and software assistance to other departments as needed
• Identify process and procedures that could be improved
• Perform other related duties as assigned or related to position

What You'll Bring

• High School Diploma or equivalent
• Two years of relevant experience
• Knowledge of business and customer service and service methods
• Ability thrive in a high paced environment with changing priorities
• Ability to work both independently and in a team environment
• Strong organizational, problem-solving, communication, and interpersonal skills