IT Support Technician

Contribute your expertise, skills, and experience as an IT Support Technician by joining our KDM Engineering team. KDM is a growing, award-winning, minority- and woman-owned professional engineering firm focusing on electric, gas, site civil, and telecommunications engineering designs and support services. 

We’re seeking an IT Support Technician with 4-5 years of experience, who can solve issues regarding computer hardware, communication software, and computer applications. The ideal candidate will be able to work independently as well as collaboratively with others in the department. With keen troubleshooting skills, will be able to resolve issues with minimal support and collaborate, when necessary, will have a positive countenance and be a contributor to the overall objectives of the IT Group. Additionally, understands the importance of discretion with regards to critical corporate information including PII and Client information. And, has good prioritization skills. `

Responsibilities:

Software

• Test and evaluate software as needed.
• Install and configure Microsoft Windows 10
• Work with Active Directory and Windows Server 2019
• Install and configure Microsoft 365 products.
• Troubleshoot software issues as needed.

Hardware

• Maintain and clean computers as needed.
• Setup and configure new and repurposed computers.
• Troubleshoot Printer and Plotter issues.
• Work with service providers as necessary.
• Have familiarity with Network systems and devices, Including Routers, Switches, Firewalls and VPN’s

Office Administration

• Maintain and update Asset Inventory records.
• Setup accounts and resolve licensing issues.
• Other duties and responsibilities as assigned.
• Maintaining licenses

Requirements: 

• Has 4-5 years’ experience in a desktop support role.
• Be a self-starter.
• Possess strong troubleshooting skills.
• Demonstrate basic knowledge of computer hardware and software.
• Be able to learn and grow in knowledge and skills.
• Stay up to date on Trends and Best Practices in Information Technology.

Additional Requirements: 

• Must be willing to comply with all pre-employment screening, including but not limited to, drug testing, reference verification, education and employment verification, and background screening. 
• Must be legally authorized to work in the U.S. 
• Possess a valid Driver’s License

Why Choose KDM?

Established in 2012 on a promise to alter the face of engineering, KDM Engineering has built a reputation of excellence in providing outstanding technical services, maintaining the highest standards of safety and quality assurance, and offering a truly inclusive work environment. 

Our clients and partners in the public and private sectors consistently recognize KDM for our responsiveness to their needs, budgets, and schedules. Our peers distinguished KDM with Edison Electric Institute's Diverse Supplier Award, Capital One and Women Presidents’ Organization’s (WPO) 50 Fastest Growing Women-Owned/Led Companies, and Chicago’s Best and Brightest Companies to Work For annually for seven years.

Our talented, experienced team delivers exceptional engineering designs, project management, and customer support services to each of our projects. Our enduring commitment to diversity, equity, and inclusion is unmatched in our industry. Because our team comes from different backgrounds, cultures, and experiences, we bring uniquely different and diverse perspectives to solving complex engineering problems.

Top Reasons to Work for Us:   

• Challenging and Meaningful Work
• Competitive Base Salary  
• Comprehensive Benefits Package   
• Company Paid Holidays 
• Great Work-Life Balance  
• Fun and Flexible Work Environment  
• Organization with People-First Mentality  
• Dynamic Leadership Team

A Culture that Values Your Input  

Full List of Benefits & Perks:  

• Positive team environment
• Competitive salaries
• Flexible schedules
• Growth opportunities
• Training and professional development
• Health, dental, and vision insurance
• 401(k) with company match
• Life, long-term disability, and short-term disability insurances
• Paid time-off.
• Paid holidays.
• Volunteer leave
• Performance bonuses
• HRA and HSA
• Transit program
• Gym reimbursement
• Career coach on-staff
• Parental and maternity leave
• Supportive management
• Culture engagement group
• Professional development assistance
• Employee discounts
• Employee Assistance Program
• Quarterly team-building outings
• Laidback office culture, including pool table, arcade games, and happy hour
• Meditation space, nap room, and nursing mothers’ room

Equal Employment Opportunity:   

KDM Engineering strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.  

Join us in re-engineering the future, together!

kdmengineering.com