IT Support Technician/Admin Assistant (On Site)

Summary of Job Duties: (This is not a remote position, on site only) 

The Administrative Assistant / IT Tech Support will assist the IT team with various administrative tasks. This role aims to enhance the efficiency of the technical team by managing specific administrative functions. Responsibilities include overseeing helpdesk operations, managing and dispatching helpdesk tickets, and providing technical support to workstation users. The position encompasses all aspects of technical support, including workstations, servers, software, and network components. Additionally, this role may require leading IT projects as needed. 

Specific Job Duties:

  60% - Administration

• IT related purchasing and requisition management. Follow full cycle until receipt or item/service purchased


• Schedule meetings in Outlook and circulate agendas as needed


• Taking meeting notes for subsequent distribution


• Organize and maintain all IT related contracts and schedule of payments


• Direct employees to the appropriate IT team member for assistance


• Documentation filing and organization or various records


• Occasional support to other departments as business needs warrant

  40% - Tech Support

• Manage and Dispatch Helpdesk Tickets


• Accountable for maintaining software and hardware systems that support the organization’s internal users.


• Solve routine and unusual problems and provide feedback to internal teams.


• Develop a good understanding of the organization’s ERP/MRP software.  Assist users with issues as needed.


• Help improve workflows and create documentation for processes and procedures.


• Monitor mission-critical software and hardware systems and their availability.


• Understand relational database concepts and Windows Desktop/Server technology.


• Security coordination related to responding to and managing security-related events, incidents, and managing our network security infrastructure (SEIM service, firewall, endpoint protection systems, and vulnerability management systems, etc.) and leading/participating in network security projects.


• Organize smaller IT projects and see them through to completion.


• Perform all other tasks assigned by Threshold management.

Minimum Qualifications Required:

• Excellent written and verbal communication skills in English


• Ability to maintain confidentiality


• Ability to take direction from various team members and work with limited supervision


• Excellent organizational and time management skills


• Working knowledge of standard office equipment (copier, printer etc.)


• Proficiency in MS Office including Word, Excel, Outlook and PowerPoint


• High school diploma or GED. College grad preferable


• Extensive Windows 10/11 knowledge as well as Windows Server 2008/2012/2016/2019.


• Experience with O365 management.


• Experienced in Network Administration (MS Active Directory) and Microsoft Online Exchange Server.

Preferred Qualifications:

• Microsoft and/or Cisco Certification, or equivalent education, or work experience.


• Excellent troubleshooting skills and ability to multi-task and shift focus within changing deadlines and priorities.

Special Conditions of Employment:

• This is a fully on-premises position, and the selected candidate must have a valid driver's license with no restrictions as they may be required to work at our local warehouse facility.


• Ability to work long periods of time at a computer with or without accommodation.


• The ability to bend, squat, crawl, and lift to 50 pounds.


• May require occasional overtime and/or weekend work.