IT Support Technician

• Provide direct user support over the phone and in person at offices, job sites, and asphalt plant locations.
• Assist users with resolution of issues and provide guidance on the use of technology. Support issues will range from account and device related issues to clearing of sessions to assistance in troubleshooting and isolating performance issues on devices and networks as well as core applications.
• Prepare and deploy user and site equipment including computers, phones, tablets, printers & network gear.

The Support Technician will have opportunities to participate in the implementation of projects and process improvement initiatives.

The ideal candidate will be able to demonstrate their problem-solving and critical thinking on each and every assignment, employ their verbal and written communication skills to influence outcomes and bring their tenacity and drive to achieve business objectives. 

Experience and Education Requirements:

• Associates or Bachelor’s degree in Business or Information Technology, Computer Science, Engineering, Finance or related field.
• Certifications such as CompTIA IT Fundamentals & CompTIA A+ preferred, others such as Project +, Network+, and Cloud+ are a plus
• 1 - 3 years’ related experience
• Experience with and knowledge of the Construction or Materials Productions industries is a plus.

Required Skills and Knowledge:

• Must be able to travel overnight or long distances on occasion. 
• Must possess a willingness to learn and adapt to change. 
• Ability to work under deadlines and pressure. 
• Must possess excellent communication (verbal/written) & time management skills. 
• Must be detail oriented.