WHAT WE DO:
Dunaway is a professional services firm established in 1956, with offices in Fort Worth, Austin, Dallas, Farmersville, Houston, Midland, and San Antonio. We offer civil and structural engineering, planning + landscape architecture, survey, and construction inspection services to public and private clients throughout Texas.
As a multi-discipline firm with a staff of over 350+ positioned in our seven offices across the state of Texas – our firm’s size, location, and reputation allows us to provide local, specialized knowledge to each project and each client that we serve.
WHO WE ARE:
The Dunaway Difference is our three foundational components (represented by the waves in our logo): Core Values, One Heart and Profitable Growth. The combination of these three pillars creates a feeling and experience that is uniquely Dunaway.
One heart, all rowing in the same direction in unison together, while continuously seeking to exemplify our core values of Integrity, Respect, Honesty, Technical Excellence, Attitude of Service, Sense of Urgency and Responsiveness in everything we do.
Just like a crew race, we always look forward with the finish line in mind. Because when we win, our employees do too. Through our profitable growth, we provide opportunities, such as Profit-sharing, career advancement, and stability – just to name a few. These are just some of the reasons we were just named a Top Firm to Work for by Zweig!
WHAT YOU’LL BE DOING:
The Technical Support Representative will assist and answer users' questions, and troubleshoot problems with computer hardware or software.
Once selected to join our team, you will:
- Configuration and setup of desktops/laptops/mini pc’s.
- Setting up workstations with computers and necessary peripheral devices.
- Identifies, investigates, and resolves users' problems with computer software and hardware.
- Fields support calls, chats, emails, and other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.
- Collaborates with other staff to research and resolve problems.
- Collaborates with programmers to explain errors and recommend modifications in programs.
- Arrange service by software or hardware vendors or repair or replace defective products.
- Maintains knowledge of technological innovations and trends.
- Other duties as assigned.
KEY QUALIFICATIONS:
SKILLS:
- Excellent verbal and written communication skills.
- Excellent communication and interpersonal skills
- Professional and pleasant telephone manner.
- Ability to explain technical issues to technical and non-technical employees and customers.
- Strong analytical and problem-solving skills
- Strong organizational and time management skills
- In-depth understanding of diverse computer systems and networks.
- Proficient with Microsoft Office Suite or related software
- Proficient with or able to quickly learn various computer hardware and software.
- Experience with VMware or other virtualization platforms preferred.
EXPERIENCE:
- A minimum of 1 year of experience in customer technical support
- Experience with virtual machines is a plus
EDUCATION:
- BSc/BA in IT, Computer Science or a relevant field is preferred