IT Support Technician - Plymouth, MI
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Link Engineering Company (LINK) is a premier designer and manufacturer of precision test equipment, we specialize in developing customized solutions for the Automotive, Aviation, Off-Highway, Rail, and Civil Engineering industries. We are headquartered in Plymouth, Michigan, outside of Detroit, and maintain testing laboratories, manufacturing, and support facilities around the globe.
Established in 1935, we have been a family-owned company for generations, we treat our customers and employees as if they are part of our family. We set our employees up for success, as they are given constant opportunities to learn and develop new skills. As many of our team members have been with LINK for a generation or more, the LINK team is equipped with a wealth of knowledge, providing decades of hands-on experience and out-of-the-box thinking to OEMs and suppliers everywhere.
We are looking for a talented IT Support Technician, you will be responsible for providing first-level technical support to end-users and assist with maintaining the organization's IT systems. You will troubleshoot hardware, software, and network issues, ensure smooth IT operations, and contribute to optimizing IT processes. This role requires strong customer service skills, technical expertise, and the ability to resolve technical problems efficiently to support the daily operations of the organization.
Main Responsibilities:
- Troubleshoot and resolve level 1 and level 2 help desk tickets related to desktops, laptops, printers and software.
- Document support requests, issues, and solutions in the IT ticketing system.
- Escalate complex issues to senior IT staff when needed and ensure timely resolution.
- Build and maintain detailed and accurate IT documentation, including user guides, FAQs, and troubleshooting procedures.
- Update and revise documentation regularly to reflect IT systems, software, or process changes.
- Regularly monitor security dashboards to identify and address potential vulnerabilities or threats.
- Respond to alerts, investigate issues, and report findings to the security team.
- Ensure compliance with security policies and procedures.
- Conduct small group training sessions for employees on IT-related topics, such as software usage, security best practices, and new technologies.
- Develop training materials and ensure training effectiveness by assessing employee understanding.
- Collaborate with project managers and teams to track project timelines, resources, and deliverables.
- Coordinate employee onboarding and offboarding with the IT team and relevant parties.
- Collaborate with other IT staff to implement new technologies and upgrades.
- Monitor, maintain, and develop the security awareness program under the direction of senior IT staff.
- Maintain a positive and customer-focused approach in all interactions with employees.
- Ensure work is performed safely using all available safety equipment.
- All other related duties as assigned.
- Adhere and perform all duties aligned with the core values of the LINK Group organization, Can-Do Attitude, Courage, Commitment, Humility and Accountability.
Qualifications:
- Education minimum of an Associate’s degree and 1 year experience
- Minimum of 1 year of experience in IT support or a related technical role.
Knowledge, Skills & Abilities:
- Strong troubleshooting skills with a focus on customer service.
- Experience with Windows OS environments.
- Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
- Basic knowledge of Active Directory and user account management.
- Basic knowledge of IT security best practices.
- Experience with IT ticketing systems and documentation of support activities.
- Strong verbal and written communication skills.
- Ability to prioritize and manage multiple tasks effectively.
- Excellent interpersonal skills and the ability to work well in a team environment.
- Strong attention to detail and the ability to follow processes and procedures.
- Demonstrated experience being highly motivated and self-directed.
- Strong Microsoft Office skills.
Physical Requirements:
- Ability to walk.
- Ability to speak verbally and read in English.
- Ability to see with corrective lenses.
- Ability to hear.
- Ability to lift up to 50 pounds.
- Ability to bend, stoop, crouch, reach, hand-eye coordination, and manual dexterity.
- Ability to use a computer.
- Able to work evenings and/or weekends as required.
- Ability to travel up to 20% domestically.
Hazards:
- Normal hazards related to working in an office environment.
- Normal hazards related to working in a manufacturing and testing environment.
- Normal hazards related to road and air travel.
Link is an Equal Opportunity Employer Disabled/Minority/Women/Veterans. VEVRRA Federal Contractor.
Link is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employees to electronically verify the employment eligibility of their newly hired employees in the United States.
Accessibility for Applicants with Disabilities: If you need a reasonable accommodation for the online application process due to a disability please call 1-734-453-0800. Please provide your contact information and details about the posted position of interest. Only inquiries regarding assistance for those who need an accommodation with the online application process due to a disability will be returned.
Note to all Agencies / Direct Placement: Link has a team of dedicated recruiters who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors only and on an as needed basis. Link has identified and finalized our list of preferred vendors and the review process has been closed. We do not accept resumes from recruiting agencies that are not a preferred vendor, have not been authorized or approved by Corporate Recruiting to partner on a position and have not signed Link’s vendor agreement. Any resumes submitted from unapproved vendors will be considered unsolicited, and Link will not be obligated to pay a referral fee.
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