The person in this position is responsible for the configuring, repairing and upgrading desktop and notebook computers and associated peripheral devices.
PRIMARY RESPONSIBILITES:
Responsible for completing assigned IT work tickets accurately and timely including performing technical duties; providing input to internal and external customers and providing support and assistance by phone, in-person or all other methods Cape Air requires.
Prepare new IT assets for deployment; performs initial program load and user-specific setup for standard desktop applications; troubleshoots PC hardware and software problems.
Detecting and removing virus infections and implementing and enforcing hardware, software and procedural controls to prevent data corruption.
Responsible for all aspects of installing PC equipment ensuring that corporate procurement standards are followed.
Assist with gathering and shipping IT assets.
Additional duties as assigned
QUALIFICIATIONS:
CompTIA A+ Certification preferred but not required
IT Support or Computer Repair experience
Experience with troubleshooting network connectivity, doing network cabling and associated network jack and wallplate work.
General PC / Hardware / Troubleshooting experience required
Experience and knowledge with Microsoft Office Applications
Must be goal oriented, have an exceptional attention to detail, and must work well both independently and in team situations.
Must be able to demonstrate the values of our company’s mission/vision: kindness, teamwork and the spirit of MOCHA HAGoTDI