Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for an IT Support Technician II responsible for computer, thin terminal, and application troubleshooting and repair as well as problem root cause analysis, help desk ticketing, triage support management and resolving user requests.
This is an on-site position in Valencia, CA.
JOB RESPONSIBILITIES:
- Responsible for helpdesk issues / requests and communicating areas of redundancy to management, and recommending solutions that increase Help Desk efficiency
- Responsible for maintaining help desk database and ensures timely closure of PC complaints, performing root cause analysis of issues
- Install and maintain software on computer systems, such as Microsoft operating systems, Microsoft Office applications and other job productivity applications
- Maintains adequate knowledge of all user-facing systems to ensure a high level of support
- Verifies proper function of each computer system prior to release to production
- Insures consistent application installation and configuration
- Responsible for maintaining inventory databases of computer supplies, installed software components per PC
- Tests application usability and makes recommendations of required changes to standard application options to enhance systems operability and function
- Maintains virus software and checks for virus related instability in the PC network.
- Notifies management of any misuse of computer resources
- Miscellaneous projects as assigned by IT Management
- Responsible for computer software and hardware procurements
- Manages software media and license library
QUALIFICATIONS:
- 4 years’ experience in a hands-on role performing support for Help Desk Windows PC related issues including, but not limited to system installation, configuration, communication, maintenance upgrade and replacement.
- Strong knowledge of PCs running Windows 10, 11, MS Office O365, Thin Clients, Microsoft Exchange, Basic Networking, and other applications. AS/400 experience is a plus.
- Strong problem-solving skills on Windows applications, remote connectivity issues and Single Sign-On.
- Ability to work independently and as part of a team.
- Practical problem solving and solid troubleshooting skills a must.
- Ability to handle multiple tasks in a fast-paced environment.
- Works well with others in a team-oriented environment.
- Excellent communication and white glove customer service skills.
- Detail oriented in documentation and record keeping, ensuring information is accurate and up to date.
- Maintain a professional appearance and positive attitude consistent with the company’s mission statement.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
SALARY & BENEFITS:
- $25-26.42/hour
- Medical, Dental and Vision (Eligible first day of employment)
- Flexible Spending Account
- Life & Disability Insurance
- 401(k) with Company Match
- Vacation and Sick Days
- Paid Holidays
- Education Assistance
- Employee Referral Program
Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.