Ibex It Business Experts logo

IT Support Specialist II

Ibex It Business Experts
On-site
Montgomery, Alabama, United States

Job Details

Montgomery, AL

Description

IBEX IT Business Experts (IBEX) is a nationally recognized project management, training, and professional services firm focused on supporting the needs of both Government and Corporate Clients. IBEX was named to the INC 5000 list of fastest-growing companies four years in a row and most recently won the 2024 US Health & Human Services Woman Owned Small Business of the Year Award. IBEX has grown substantially year over year since its founding in 2012. 


At IBEX, our core values are exemplified through our people, products/services, processes, and daily activities! If you have the skills and experience and align with these core values, this position is for you! 




  • Passion for Success 






  • Intentionally committed to diversity of thought 






  • Inclusive of all people and perspectives 






  • Do the right thing, even when no one is watching 






  • Improving businesses & communities through collaborative solutions 




 


Human Resources Environmental, Social, and Governance Statement 


At IBEX, we recognize that our employees are our greatest asset and the foundation of our success. The Human Resources department is at the forefront of embedding Environmental, Social, and Governance (ESG) principles into the heart of our workplace culture, talent management, and operational practices. Our commitment to ESG within HR reflects our dedication to creating a sustainable, equitable, and ethical working environment for all our employees. 


 


Job Description


Position: Desktop Support Specialist II


Location: IRA C. Eaker Center for Leadership Development


525 Chennault Cir. Maxwell AFB, AL. 36112


Required: none


Schedule: Full Time, Monday – Friday 0700 - 1630


**Attach Resume upon applying


 


Job Summary:


Desktop Technician to support the IRA C. Eaker Center for Leadership Development. The individual will provide Web Design, Helpdesk for faculty, staff and students, Component Property Lead (CPL), and Information System Security Manager (ISSM) Contract duties within Maxwell AFB and Gunter Annex.


 


Minimum Certifications:




  • Have and maintain a CompTIA Security A+ Certification.




 


Responsibilities:


Web Content Management/Website Developer:




  • Provide data necessary to assess status of Section 508 web compliance in terms of total active web pages conforming to the relevant criteria established by the Architectural and Transportation Barriers Compliance Board (U.S. Access Board) in their Electronic and Information Technology Accessibility Standards document located at http://www.access-board.gov.




  • Ensure every image has an alternative text per Section 508 requirements.






  • Ensure any customized HTML/CSS, JavaScript or other locally produced and used code is compliant with Section 508 requirements, including changing old HTML to modern equivalents and in-line CSS equivalents




 


Website Developers shall:




  • Ensure the structure of all websites are Section 508 compliant including metadata and meta tags for titles, description, keywords and stacked headline requirements




  • Pay close attention to Section 508 requirements for iFrames, JavaScript, tables and all other specific requirements




  • Remediate failed web sites and retest, repeat until compliance is achieved. Use available online tools to ensure websites are Section 508 compliant.






  • Work cooperatively with cross-departmental teams and outside vendors and partners in creating effective marketing materials representing the entire Eaker Center missions




 


Helpdesk duties:




  • Provide direct computer support for faculty, staff and students using stand-alone/telework information systems, including information systems devices, applications configuration, installation, and maintenance of hardware; client software applications to include installation, upgrade, and maintenance of software platforms




  • Assist faculty, staff, and students with logging into Eaker required systems and platforms




  • Provides solutions to faculty, staff, and student requests for assistance in resolving the less complex hardware and software problems, referring more complex problems to a higher graded specialist such as a subject matter expert at the 42d Communications Squadron. The systems used include government stand-alone configured desktops, minicomputers, tablets, notebook, and laptops






  • Participates in site surveys to verify adequacy of software installation practices and those operating environments are compliant with desktop security standards, to ensure customer needs are met.




  • Automates repetitive tasks such as ghosting software, images, sanitizing disks, and warranty usage tracking.




  • Deploys technologies to minimize technical labor for operational testing, problem resolution, and pattern analysis.




  • Determines internal service measures to support provided and communicates service level expectations.




  • Provides technical assistance to current and potential users, so that Air University Commercial Internet Service (AUCIS) and other C4 systems operations have minimal disruptions






  • Demonstrates processes and provides orientation for teleworkers and new users.




  • Provides technical hands-on assistance with software installations, hardware configurations, and communication networking to support classroom activities




  • Consults with customers regarding potential system or program upgrades




  • Installs and maintains hardware devices supporting a broad range of information systems employing multiple operating systems




  • Removes and replaces defective hardware components; installs peripheral device interface cards






  • Performs upgrade of hardware to include memory, fixed and external storage, and installation of network interface cards (NIC) or enhancement cards




  • Troubleshoots and corrects software problems to include resolving conflicts between applications, hardware and/or device conflicts, and operating system faults




  • Detects and removes computer viruses. Restores and repairs damaged critical data files




  • Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software




  • Resolve tickets opened by faculty, staff, and students within existing ticketing systems (ex: Service Now) to maintain a historical data of work performed, track common issues and common systems providing problems






  • Captures, maintains, and tracks warranty data for all fielded systems






  • All warranties must be maintained on the Electronic Records Management (ERM)




  • Provides reports to COR or delegated personnel regarding warranty status and interfaces with vendors




  • Provide familiarization training for users of new equipment and software as required




  • Develop training materials to ensure consistent training for faculty, staff, and students




 


Component Property Lead (CPL)




  • Perform CPL duties, also known as Information Technology Equipment Custodian (ITEC) Provide the proper allocation, control, use, and safeguard of property under Air Force control.




  • Electronically track and record transactions affecting Classes of Supply under their functional control. Ensure transactions are captured in the applicable accountable property system of record. Utilize manual transactions when appropriate Information Technology (IT) is unavailable.




  • Automatically and/or manually report accountable property system of record adjustments to the designated accountable officer.




  • Identify and report, disposition of serviceable, unserviceable, reparable, and excess property.






  • Maintain and secure auditable and/or accountable documents.




  • Sign custody receipts or listings for property charged to their organization.




  • Maintain a copy of each document or computer record that confirms acquisition or movement of property.




  • Initiate financial liability investigation of property loss, for government property that is lost, damaged, destroyed or stolen. Refer to DoD 7000.14-R, Vol 12, Ch 7, Financial Liability for Government Property Lost, Damaged, Destroyed or Stolen.




  • Inquire, research, and investigate the causes of the loss, damage, destruction, or theft of government property.






  • Assess financial liability with respect to lost, damaged, destroyed, or stolen government property.




  • Account for loss, damage, destruction, or theft of government property; determine the responsibility and amount of financial liability of those found to be culpable for such financial losses; provide relief from accountability; and establish debts resulting from the assessment of financial liability.




  • Initiate DoD (DD) Form 200, Financial Liability Investigation of Property Loss.




  • Manage contingency location closure actions affecting their respective Classes of Supply.




  • Properly document and itemize physical inventories.






  • Maintain certificates of transfer between responsible/accountable personnel. Temporary issues will be tracked using the AF Form 1297, Temporary Issue Receipt.




  • At the unit level record and account for Government property that does not require accountable property system of record recording, such as Government Purchase Card (GPC) transactions that do not meet the threshold for accountable property system of record recording in accordance AFI64-117, Air Force Government Wide Purchase Card (GPC) Program




  • Accountable records are generated and maintained using the data elements in document lifecycle events and transactions




  • All accountable property and respective data elements are tracked in an Accountable Property System of Record (APSR)




  • Physical inventories are conducted annually






  • Information technology, automated information systems, unique identification (UID), and standard common practices and processes for procurement and management of accountable government property are maximized. Standard common practices, processes, and taxonomy, including UID or comparable methods and electronic transactions, will be used to the maximum extent practicable to improve the capability to gather, organize, and assess information on accountable government property




  • Accountable property is properly dispositioned once it has been determined it is no longer required




  • All persons entrusted with the management of government property




  • Possess and continually demonstrate an appropriate level of competence and proficiency in property accountability and management based on job duties, responsibilities, and policies and procedures




  • Are responsible for the proper use, care, physical protection, and disposal of all government property in accordance with this issuance






  • Are responsible for appropriate disposition of government property, including reutilization, transfer, donation, and sale, in accordance with all applicable laws and regulations.




 


Personnel must:




  • Use government property for authorized use only




  • Comply with all applicable laws and regulations




  • Contact the appropriate authority if property is subjected to undue risk of loss, damage, destruction, theft, fraud, waste, abuse, or mismanagement






  • Report property loss




  • Report any misuse of government property to appropriate investigative organizations through proper channels




  • Internal controls support efficient and effective financial and material management of accountable government property




  • Provide the proper allocation, control, use, and safeguard of property under Air Force control




  • Electronically track and record transactions affecting Classes of Supply under their functional control. Ensure transactions are captured in the applicable accountable property system of record. Utilize manual transactions when appropriate Information Technology (IT) is unavailable






  • Automatically and/or manually report accountable property system of record adjustments to the designated accountable officer




  • Identify and report, disposition of serviceable, unserviceable, reparable, and excess property




  • Maintain and secure auditable and/or accountable documents




  • Sign custody receipts or listings for property charged to their organization




  • Maintain a copy of each document or computer record that confirms acquisition or movement of property






  • Initiate financial liability investigation of property loss, for government property that is lost, damaged, destroyed or stolen. Refer to DoD 7000.14-R, Vol 12, Ch. 7, Financial Liability for Government Property Lost, Damaged, Destroyed or Stolen




  • Inquire, research, and investigate the causes of the loss, damage, destruction, or theft of government property. 7.2.10.2. Assess financial liability with respect to lost, damaged, destroyed, or stolen government property.




  • Account for loss, damage, destruction, or theft of government property; determine the responsibility and amount of financial liability of those found to be culpable for such financial losses; provide relief from accountability; and establish debts resulting from the assessment of financial liability.




  • Initiate DoD (DD) Form 200, Financial Liability Investigation of Property Loss.




  • Manage contingency location closure actions affecting their respective Classes of Supply






  • Properly document and itemize physical inventories




  • Maintain certificates of transfer between responsible/accountable personnel. Temporary issues will be tracked using the AF Form 1297, Temporary Issue Receipt. These certificates of transfer will be filed for rapid reference




 


Information System Security Manager (ISSM) and Duties




  • Appoint employee(s) as an ISSM for All Eaker Programs




  • Responsible for the IT's cybersecurity program within Eaker Center






  • Maintain awareness of program's cybersecurity risk posture based on current threats. The program should maintain a level of resilience defined by the mission owner




  • Ensure implementation of IT security measures and procedures, including reporting incidents to the COR or designated member, and appropriate reporting chains and coordinating system-level responses to unauthorized disclosures




  • Ensure the secure configuration and approval of IT below the system level (e.g., products and IT services) prior to acceptance into or connection to an AF IT or Platform IT system




  • Perform the following M365 duties but not limited to request new accounts, delete old accounts, modify accounts, reset passwords, etc. for faculty, staff, and students.




  • Perform the following duties but not limited to in-processing and out-processing faculty and staff with regard to accounts, distro lists, required documents (such as 2875s, 4394s, Rules of Behavior, etc.), provisioning/deprovisioning email and Electronic Records Management accounts (in and out process, and in-house transfers)






  • Will take lead on all Communication Squadron issued tasks. Within the contractor's control, must meet task suspense date, and must inform COR or designated government member regarding the issue of the tasker with 24 hours




  • Monitor, correct and report Non-Compliance Reports to COR or designated government member




 


Work Environment:


This job requires work to be completed in an office setting using standard office equipment. The employee must occasionally lift or move office products and supplies, up to 50 pounds.


 


Appearance: All personnel shall be attired in business casual clothing for daily work. Attire worn should always ensure employees safety from working conditions (long pants, appropriate shirts and close toe shoes as required): on occasion, staff may be required to wear a business dress for certain activities.


 


Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.


 


IBEX IT Business Experts, LLC (IBEX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, IBEX complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


IBEX expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of IBEX's employees to perform their job duties may result in discipline up to and including discharge.


We excel because we all come from very different backgrounds, yet all fit into a culture that encourages an entrepreneurial thought process. It is the diverse perspectives of our IBEX employees that strengthen our organization. Come be a part of our innovative & inclusive team!


Qualifications

Minimum Qualifications:




  • Must Have the ability to work in the United States




  • Ability to pass Federal Government security/background check




  • CompTIA A+ certification




  • 1-3 years' experience in an IT operations or helpdesk role






  • Experience creating Government 508 compliant websites and documents




  • Proficient with operating systems and associated equipment configurations, including peripheral




  • Ability to analyze computer software and/or hardware problems and develop economical solutions




  • Proficient with a variety of computers and computer related equipment, software, and hardware to install upgrades, configure, and maintain equipment and software




  • Proficient in troubleshooting hardware and software related problems






  • Knowledge of a wide range of current automated information systems, data automation, and information technology concepts, methods, techniques, and procedures




  • Proficient in design software. For example, InDesign, Illustrator, and Photoshop




  • Proficient in Microsoft Office suite and/or standard software applications




  • Excellent oral and written communication skills




  • Ability to respond to requests for onsite repairs or hands on support within a maximum of 75 minutes.






  • Valid COVID-19 Vaccination may be required. COVID-19 vaccination may be required of covered contractor employees; exceptions will be provided in limited circumstances, where an employee is legally entitled to accommodation.




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