IT Support Specialist
Job Po ting
We are currently seeking an experienced and service oriented IT Support Specialist to join our team. This position is responsible for providing technical assistance and support to a variety of computer hardware and software issues across the organization, as well
supporting the company's Electronic Health Record system (EHR). Utilizing a help desk ticketing system, the Specialist will respond to inquiries either over the phone or in person, documenting and resolving issues as they present.
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As the first point of contact, the Specialist must have excellent communication skills and
the ability to work independently in a fast-'-paced environment, across several sites. The ideal candidatewiif have proven success providing quality customer service and sound judgeme!lt, escalating issues as required and effectively prioritizing tasks.
Responsibilities:
- Monitor the Help Desk: Record, investigate and resolve user inqu,nes with hardware; software and connectivity throughout the organization
- Deploy and service desktop technology, assess infrastructure logs, respond to outages, manage antivirus and windows updates and assess security concerns brought to the hefp desk by staff
- Perform maintenance and installatfon ofcomputer hardware
- Maintain hardware c1nd software Inventories
- Set.,up user accounts and resolve system access problems
- Collaborate on companywide projects and initiatives asneeded
Qualifications:
- Associates Degree or equivalent experience and training; certifications a pfus
- Three years' experience monitoring a busy hetp desk environment required
- Experience working in a healthcare environment is.preferred
- Exposure to VMware; Office 365, Active Directory, VOiP
- Self-motivated with a willingness to learn, and flexible to changing priorities
- Ability to successfully function With minimal supervision and oversight
- Must be able to safely lift and carry 50 lbs or more
- Valid Driver's license and reliable transportation to travel between locations within
Rhode Island
Position Title: Department: Reports to:
POSITION SUMMARY:
Information Technology Support Specialist Information Technology
Information Technology Manager
The IT Support Specialist position is responsible for providing technical assistance and support to resolve a variety of computer hardware and software issues across the enterprise in support of the company's Electronic Health Record system (EHR). The Specialist will respond to inquiries either over the phone or in person utilizing a help desk ticketing system to dot.-ument and resolve issues as they present.
Serving often as the first point of contact, the Specialist must be a good communicator with the ability to work in a fast paced environment across a variety of sites, providing quality customer service and sound judgement, escalating issues to senior support staff if necessary. The Specialist will also be tasked with deploying and servicing desktop technology, assessing infrastructure logs, responding to outages, managing antivirus and Windows update, and assessing security concerns brought to the help desk by staff.
MINIMUM POSITION REQUIREMENTS:
Knowledge, Skil.ls and Abilities:
- Experience in a healthcare environment preferred but not required.
- Exposure to VMware; Office 365, Active Directory, VOiP, and ROS preferred:
- tnvestigl:lte and correct hardware, softv.,are and connectivity problems as necessary.
- Perfonn mi:lintenc;3nct> and irt$tallation of computer hardware
- Maintain haroware"\software inventories'.
- Set up user accounts and resolve system access problems.
- Collaborate on conipanywide projects and initiatives as needed.
- Self-motivated with a willingness to learn and is adaptable to change.
- Ability to function with minimal supervision and oversight.
- Ability to safely lift ancl carry as much as 50 pounds.
-
Travel between locations within Rhode Island as required. Education and Experience:
- Associates Degree or equivalent experience and training. Certifications a plus.
- Minimum of three years of expedence.