IT Support Specialist

FUJIFILM Irvine Scientific, Inc. is a worldwide leader in the innovation and manufacture of cell culture media, reagents, and medical devices for researchers and clinicians. The company provides unrivaled service and quality to scientists working in biopharmaceuticals, cell therapy, regenerative medicine, assisted reproductive technology and cytogenetics, and industrial cell culture for the large-scale production of biotherapeutics and vaccines. FUJIFILM Irvine Scientific, Inc. adheres to ISO and FDA regulations and operates dual cGMP manufacturing facilities in California, USA, and Tokyo, Japan. The company’s consultative philosophy and expertise in cell culture and compliance provide customers with unique capabilities and support. For over 50 years, FUJIFILM Irvine Scientific, Inc. has remained uniquely flexible and focused on media while becoming a strategic global leader in media products and services.  FUJIFILM Irvine Scientific, Inc. is a subsidiary of FUJIFILM Holdings America Corporation, reporting to FUJIFILM Holdings Corporation.

We are hiring a IT Support Specialist. The IT Support Specialist Installs, maintains, analyzes, troubleshoots, and repairs personal computer systems and laptops, related hardware components and computer peripherals, and personal computer software applications and operating systems.  Documents, maintains, upgrades or replaces hardware and software systems.  Maintains user account information including access, permissions, and systems groups, and may perform some limited system administration functions.  Provides end-user technical support and training, Help Desk task management, and IT customer service. 

Shift: Monday- Friday, 8:00 am - 5:00 pm

Responsibilities

• IT Help Desk Support
  • Provide PC and laptop hardware support, including installations, relocations, and upgrades.
  • Provide necessary desktop application support and deployment.
  • Responsible for creating and maintaining user login, group access and security records.
  • Provide necessary user training on network and desktop applications.
  • Provide additional technical support services, such as teleconference and videoconference meetings; desktop phone support; conference room projectors and audio-visual support; network cabling and connectivity; etc.
• IT Asset Inventory
  • Maintain inventory and configuration documentation on Company computers.
  • Maintain software inventory and licensing records for Company computers.
• General
  • Submitting information for budgets; monitoring expenses.
  • Protects organization's value by keeping information confidential. Practices and promotes ethical computing.
  • Provide secondary support and assistance to other IT staff members.
  • Create and maintain documentation and desktop instructions for all routinely performed tasks.
  • May participate in rotation of 24/7 support for critical IT issues
• Systems Administration
  • Basic account management associated with access and permissions, such as Active Directory, email account access, etc.
  • May monitor network and system resources to ensure availability and optimal performance.
  • May support routine network backups and routine systems and networking tasks, or other special tasks as assigned.
  • Will escalate problems as required to system engineers, ERP/database administrators, and/or to IT management as required.
• Other duties may be assigned.

Required Skills/Education 

• BS/BA in Computer Science or equivalent experience.
• Minimum 2 years in an information technology service role, with direct experience supporting end-user computer hardware and software in a networked corporate environment.
• Technical background with Windows Administration, Ethernet / Fiber and wireless technology, TCP/IP and related networking technology, networked systems and printer setups, maintenance and troubleshooting of personal computer hardware, software, and operating systems.
• Major desktop applications, Windows operating environments, and networking technologies; additional knowledge of equipment and technologies listed throughout this job description is required.
• Windows Systems Administration.
• Desirable Skills / Certifications:
  • MCSE or equivalent, Active Directory
  • Microsoft Exchange
  • ITIL IT Service Management
  • Cisco Certification

 Salary and Benefits:

• For California, the base salary range for this position is $24.20 - $31.32 per hour. Compensation for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience, location, etc.).
• Shift: Monday- Friday, 8:00 am - 5:00 pm
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

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