IT Support Specialist

 Position Summary

This role involves setting up and maintaining software and hardware, providing technical support for a variety of devices, including iPhones and Android phones, and assisting with social media management to boost our online presence. The position also requires the physical ability to board vessels and perform IT tasks onboard.

This is a full-time, ON-SITE position.

Job Duties & Responsibilities

System Management

· Set up and configure computers, servers, monitors, and printers.

· Perform routine maintenance and ensure all systems meet company standards, ensuring all software remains functional and up to date.

· Manage cloud storage (Dropbox, Microsoft OneDrive, Google Drive, etc.).

· Administer Microsoft 365, Active Directory, and other security applications, including Duo Mobile, to maintain a secure work environment.

Technical Support

· Serve as the primary point of contact for IT-related issues.

· Assist with troubleshooting software and hardware problems, working with technical support if needed.

· Provide basic training and tips to help users effectively use software tools.

· Provide guidance and support for basic Adobe Suite applications and Kofax Power PDF

Social Media Management

· Support the company’s social media presence by assisting with the creation, scheduling, and posting of content on platforms such as LinkedIn, Instagram, and Facebook.

· Collaborate with team members to understand and promote the brand’s message across digital channels.

· Monitor social media analytics and provide insights on engagement, audience, and trends.

Documentation and Organization

· Maintain records of equipment setups, repairs, and troubleshooting processes.

· Track hardware inventory and manage software licenses.

· Document issues and solutions and maintain organized digital and physical records.

· Perform other duties as assigned

 Qualifications

· High school diploma or GED required; some higher education in IT or digital marketing is preferred.

· Prior experience in IT support, with some background in social media management or digital marketing preferred.

· Must successfully pass a background check, drug test and Physical test. 

· Ability to get security clearance. 

Physical Demands

· Exposure to prolonged periods of standing, sitting and keyboard input.

· Adequate hearing & vision ability.

· Proper heat/cold tolerance, working in all weather conditions.