IT Support Specialist

Company Overview

From its humble beginnings historic introduction of color on the tennis court in the 1970s, FILA has always remained committed to making a statement about individuality, power, and style through product that is both novel in aesthetic and effective in function. While the brand’s offerings were originally intended for those defiant of expectations in sport, it was only natural that limit-challengers and subculture creators everywhere would soon recognize FILA as an aspirational beacon.

It was the introduction of the Original Tennis shoe in 1984 that catapulted FILA from its reputation as an authentic athletic brand into a genuine lifestyle icon. As the era’s most legendary hip-hop artists and fashion players embraced the shoe and the street-savvy apparel collections it inspired, it became clear to all that FILA was synonymous with the courage to create a lasting mark in whatever world you compete. Athlete or not, this was a brand as bold and breakthrough as its wearers – a brand to truly make your own.

After over 46 years of paving the way in “sport-style,” FILA continues to inspire new generations with modern looks crafted from its DNA – a game changing heritage both on and off the court.

Role Overview

Join Fila USA IT as an IT Support Specialist and become an essential part of our team, ensuring the smooth operation of our desktop and laptop configurations. This dynamic role
offers the opportunity to work with a diverse range of technologies and requires adaptability, excellent interpersonal skills, and a passion for efficient problem-solving. You will be at the forefront of addressing support incidents, challenges, and business requests, all while communicating solutions effectively to both technical and non-technical users.

System Monitoring & Maintenance

• Monitor systems for issues and ensure daily job processes, including backups, are scheduled, and completed on time.
• Perform daily preventative maintenance and cleaning of equipment, mobile devices, and printers.

Troubleshooting & Repair

• Troubleshoot and repair computer and peripheral hardware to maximize productivity in the warehouse office and on the shipping floor.
• Provide after-hours support, as necessary.

Collaboration & Communication

• Work with the Distribution Center management team to identify and resolve daily IT-related productivity issues.
• Communicate system outages or interruptions to internal customers promptly.
• Support the client community by addressing questions and problems professionally and timely.

System Configuration

• Set up and configure AS/400, PC, telephony, and network peripherals.
• Ensure support on Fila systems is provided effectively.

Inventory Management

• Maintain an accurate inventory of all IT equipment and software licenses.
• Ensure proper asset tagging and tracking of hardware and software components.

On-Site Vendor Point of Contact

• Act as the primary on-site point of contact for vendors, facilitating communication and coordination.
• Oversee vendor activities on-site to ensure compliance with service agreements and performance standards.

ITSM Help Desk Monitoring

• Utilize IT Service Management (ITSM) tools to monitor and manage help desk activities.
• Track and resolve incidents and service requests in a timely manner.
• Generate reports on help desk performance metrics and identify areas for improvement.

 Technical Skills

• Proficiency with Zebra printers. 

• Experience with computer operations, help desk functions, and AS/400 systems. 

• Administration experience with Microsoft Windows Server and Active Directory. 

• Basic understanding of network protocols. 

• Intermediate knowledge of the Microsoft Office suite. 

• Knowledge of warehouse management systems (WMS) and enterprise resource planning (ERP) systems. 

• Experience with virtualization technologies such as VMware or Hyper-V. 

• Familiarity with cloud computing platforms like AWS, Azure, or Google Cloud. 

• Experience with ITSM tools and methodologies. 

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• Communication & Interpersonal Skills
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• Strong verbal and written communication skills. 

• Ability to work effectively with superiors, colleagues, and individuals inside and outside the company. 

• Professional demeanor with the ability to maintain cooperative and constructive working relationships. 

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• Problem-Solving Skills
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• Strong analytical and problem-solving skills to diagnose and resolve complex technical issues. 

• Ability to prioritize tasks and manage multiple issues concurrently. 

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• Work Ethic
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• Dependability in reporting to work on time and completing work accurately and thoroughly. 

• Commitment to maintaining high standards of conscientiousness and reliability in job assignments.  

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• Minimum Requirements 
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• Associate’s degree in information technology or equivalent employment experience. 

• At least 2 years of experience in help desk or computer operations. 
• Certified Computer Technician (preferred).

Monday - Friday 9 am - 5 pm