IT Support Specialist

SUMMARY: 

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with applications software and operating systems to diagnose and resolve unique, non-recurring problems. This position assists office staff as well as warehousing operations and all IT equipment/processes related to both environments. There is a strong emphasis in troubleshooting Windows OS, Desktop Applications, wireless networks, RF equipment, thermal printers, in addition to understanding how these resources affect daily business needs. Responsibilities require independent analyses, communication, and problem solving. Work is performed with little supervision and requires initiative, judgment, and self-motivation.                                          

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional responsibilities may be assigned.

• Installing and configuring computer systems
• Monitoring and maintaining computer systems and networks
• Talking coworkers/clients through a series of actions, either face to face or over the telephone
• Trouble shooting system and network problems and diagnosing and solving hardware/software faults.
• Finding solutions to problems, be it through creating a desktop shortcut or fixing a major fault on the operating system
• Create/Update documentation on systems, processes, and solutions as needed.
• Providing support, including procedural, documentation
• Following diagrams and written instructions to repair a fault or set up a system.
• Running network applications to support systems and users.
• Supporting new applications
• Setting up new users; trains and orients coworkers on use of hardware and software
• Responding within agreed time limits to help calls.
• Working continuously on a task until completion as well as prioritizing and managing several
   open cases at one time
• Working with existing PowerShell scripts and has the ability to learn PowerShell 2

 MISCELLANEOUS DUTIES
Special Projects Assist in companywide activities associated with the department.

 SUPERVISORY RESPONSIBILITIES
 N/A

 QUALIFICATIONS
To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

   
 EDUCATION and/or EXPERIENCE
Bachelor’s degree or an Information Technology related major. 2+ years’ experience supporting a warehouse environment. Prefer experience with Zebra (or other label printers), RF and wireless networks. Must have good oral and written communication skills. Excellent customer service skills.

 LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and correspondence.

 MATHEMATICAL SKILLS
Ability to physically count, add, subtract, multiply and divide.

 REASONING ABILILTY
Ability to define problems establishes facts and draw valid conclusions. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.

 PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit and talk
or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to walk and reach with hands and arms.

 WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.