IT Support Specialist

         

Position Title:	IT Support Specialist	Location Code:	Support Service Center
Level Department:	Jr. Technology	Employee Status:	Employee
Revision Date:	January 7, 2025	Full-time/Part time Status:	Full-time
FLSA Status:	Exempt	Working Period:	12 month
Bargaining Unit Status:	Excluded	Date Approved by Board:

 
QUALIFICATIONS:

1. EDUCATION:

 

• Bachelor’s degree and one year of IT work experience

OR
Associate’s degree and three years of IT work experience
OR
Five years of IT experience with progressively more responsibilities

• A+ or equivalent certification

 

2. TECHNICAL SKILLS:

 

• Experience with Microsoft and/or ChromeOS operating systems
• Ability to Troubleshoot Computer Hardware and Software Issues
• Must have Active Directory/Group Policy experience
• Ability to help teachers integrate technology in the classroom
• Experience with Google Admin Console
• Experience with PowerShell is desirable
• Experience with ClearTouch Interactive Panels is desirable
• Experience with imaging devices

 

3. ANALYTICAL SKILLS:

 

• Ability to problem solve
• Ability to research information regarding technology concerns and questions
• Ability to prioritize assigned technology department tickets

 INTERPERSONAL SKILLS:

• Communicates well both orally and in writing
• Actively participates in meetings
• Works as a team member
• Works well under pressure

 
PRIMARY FUNCTION:  Provide fundamental support for application software, operating systems and equipment configurations.  This includes the implementation and maintenance for software components, providing assistance in the development and assessment of hardware and software components, recommending optimum equipment and software configurations, and providing assistance to the general school population.  The focus of this position is in the basic support function related to client and end user software, hardware, and peripheral equipment.
 
GENERAL RESPONSIBILITES:  The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment:
 

• Log all Technology Department calls/emails in departments ticket system
• Completes, maintains and documents assigned department tickets
• User account management
• Installation, configuration and documentation of CPCSC technology software and hardware
• Performs preventive maintenance on department devices and peripherals
• Actively participates on project teams
• Performs other duties as assigned

  
PERSONNEL AND TECHNOLOGY TEAM RESPONSIBILITES:

• Relates and works effectively with the technology team
• Relates and works effectively with the principals, and staff

 
ADA Physical Demands:
The physical demands here are representative of those that must be met by the employee to perform the essential duties and responsibilities of the position successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The position requires frequent changes in sitting, standing, and walking throughout the day.  The employee may also need to do frequent bending and/or kneeling in order to reach technology components.  The employee must frequently speak and hear as well as utilize the telephone and computer.  The position requires ability to lift 50 lbs. climb ladders, crawl under and around furniture.
 
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Primarily works in climate-controlled office setting in a school environment.  The noise level in the work environment is usually quiet.
 
Scope:
Position of Immediate Manager/Supervisor: Technology Helpdesk Coordinator