IT Support Specialist

What We Offer:

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  Most of the IT Team has been with the company 15+ years and are great mentors/peers to learn from.

  
  


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  There are a lot of IT projects that will give you personal growth and mobility.

  
  


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  We are one of the largest golf companies in the nation with a great reputation in the industry. We have approximately 100 stores with plans to add more.

  
  


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  It is a great time to work in the golf industry (perks include employee discount on merchandise!)

  
  


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  We’ve been in business over 50 years and we are still growing quickly

  
  


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  You don’t have to be a golfer! - We have many employees who don’t golf, but if you do, you’ll be in good company here!

  
  


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  Benefits - Medical/dental/vision. 401(k) matching and HSA with company contribution. Paid vacation and sick time off.

  
  


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  Grow your Golf Network – You will work with the top companies in the golf industry (Callaway, Titleist, TaylorMade, etc.)

  
  

Role & Responsibilities:

The IT Support Specialist is responsible for day-to-day support of all company end-users. The IT Support Specialist must have a general knowledge of retail point-of-sale (POS) systems, networking, firewalls, phone system, and remote support. This is a full-time position. Essential job functions include:

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  Responsible for the management and operation of the company's information system (POS, ERP, etc.), including system organizational structure maintenance, account and process configuration, permission and data security management, etc.

  
  


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  Assist with deployment and troubleshooting of new POS software (GK). Experience with GK is a plus, but not required.

  
  


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  Provide expert technical user and POS system support to brick & mortar store locations

  
  


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  Solve computer hardware/software problems

  
  


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  Configure desktop hardware and software

  
  


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  Provide network and remote connectivity hardware/software support

  
  


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  Assist teammates and other IT staff members with hardware/software issues

  
  


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  Provide technical support to local & remote users

  
  


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  Monitor phone and help desk email

  
  


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  Use remote control software to resolve desktop issues

  
  


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  Assist or prepare correspondence as requested

  
  


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  Identify root cause of issues, be proactive in solving root cause and preventing reoccurrence

  
  

Desired Qualifications:

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  3+ years of relevant IT experience is required (5+ years of relevant experience is preferred)

  
  


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  Relevant IT experience with retail point-of-sale (POS) systems is required (POS system implementation experience is a plus, but not required)

  
  


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  Experience with GK (POS system) is a plus, but not required

  
  


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  Bachelor’s Degree in relevant field is a plus, but not required

  
  


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  Background in and exposure to PC maintenance/repair and application support

  
  


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  Proficiency with Microsoft Office Suite required

  
  


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  Strong verbal and written communication

  
  


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  Strong documentation skills

  
  


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  SAP (or other ERP) experience is a plus, but not required.

  
  


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  Java experience is a plus, but not required.

  
  

*While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is regularly required to type, file or lift office supplies up to 20 lbs.

The hourly rate for this position is $24.00 - $32.00 per hour. Individual starting rate within this range may depend on geography, experience, expertise, and education/training.

Who we are:

Worldwide Golf is a privately owned, multi-brand specialty golf retailer that has been in business over 50 years. As one of the top three golf retailers in the USA, we operate 85+ stores and multiple e-commerce sites under well-known brands, including

Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers’ Warehouse | Van’s Golf Shops | Uinta Golf | Las Vegas Golf Superstores | Golfdom | Mike’s Golf Outlet | Swing’em Again Golf | BudgetGolf.com | WorldwideGolfShops.com