IT Support Specialist

Summary: The IT Support Specialist is responsible for analyzing, troubleshooting, and evaluating technology issues.  This role supports internal clients, helping to keep employees productive, helping them via telephone, or electronically. This position reports directly to the VP of IT. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Provides technical assistance for all functions of the company.
• Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware.
• Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment.
• Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently.
• Responsible for the troubleshooting common problems related to Internet connectivity, hardware and software, operating systems, and data security and management.
• Monitor and maintain computer systems and networks. 
• Provide IT customer service  through a series of actions, either face-to-face or over the phone, email and/or chat to help set up systems or resolve issues.
• Install and configure software applications and updates.
• Manage user accounts and permissions in Active Directory.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS: 

• High school diploma required, associate's degree in computer science or information technology preferred.
• CompTIA A+ Boot Camp certification preferred but not required
• At least two years’ experience in a professional IT work environment.
• Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations.
• A General knowledge of troubleshooting Internet connectivity, phone systems, network systems, security platforms, and other technological office equipment.
• Able to create databases and utilize Excel spreadsheets at an advanced level.
• Advanced proficiency in Microsoft Office.
• Strong communication skills, organizational skills, and time management skills.
• Excellent customer service skills and desire to help the company succeed.

OTHER SKILLS and ABILITIES:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong supervisory and leadership skills.
• Strong analytical and problem-solving skills.
• Superior understanding of computer hardware and software systems.
• Excellent time management skills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.