About You
The IT Support Specialist plays an integral part providing technical assistance and support to Restaurants, Field Management Teams, and Central Support Office (CSO) personnel. This role provides level 1 support to all users of Noodles & Company technology, escalating issues to appropriate technical and management resources within the IT Department as needed to resolve immediate issues and prevent future incidents. Responsibilities include desktop support, POS troubleshooting, workstation installation and deployment, application troubleshooting, as well as printer and phone support. The IT Support Specialist role serves as a Help Desk Technician here at Noodles.
About Noodles
At Noodles & Company, our mission is to always nourish and inspire every team member, guest and community we serve. We accomplish this by living our values of We Care, We Show Pride, We are Passionate, and We Love Life! We provide our team members with opportunities to learn culinary skills working with fresh food and the art of personal connection with our guests. Come join our amazing team, make new friends, develop your career, and have fun!
Benefits
Careers at Noodles are served with a side of:
- Pay range: $19.71 - $26.44/hour
- Eligible for annual performance bonus up to 10%
- Flexible paid time off
- Medical, dental and vision insurance
- 401(k) and stock purchase discounts
- Paid maternity and paternity leaves, adoption, and surrogacy benefits
- Discounts through our gift card program
- Scholarship opportunities through Noodles Foundation
- Monthly technology stipend
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Learn more about our benefits: https://www.noodles.com/careers/perks
Your Day in the Life
- Research, diagnose, resolve (root-cause) and document issues with all systems – Restaurant, CSO, desktop, laptop, mobile, etc.
- Provide guidance on usage of IT systems including workstations and network access.
- Install hardware and configure software for new systems adhering to configuration/hardening standards and maintaining proper documentation.
- Responsible for the correct operation and monitoring of end-user systems.
- Maintain inventory of computer parts and log of all repairs/service performed, including tracking of equipment replacements.
- Execute projects as outlined by department leadership.
- Participate in an on-call rotation and handle emergencies such as restaurant system outages during weekends or critical system failures (email, accounting, reporting, etc.).
- Execute processes for compliance with external regulations (PCI, SOX, etc.) and internal standards.
What You Bring to the Team
- Formal help desk experience preferred including use of a ticketing system, ability to dynamically prioritize tasks amongst multiple team members and escalate issues with meeting support demands.
- Proven experience in building, configuring, and maintaining POS systems configurations, specifically with Aloha Quick Service Point of Sale System, is required.
- Experience with the following software packages and hardware environments:
- Operating systems: Windows 10, Windows Server, Apple OS, Android
- M365/O365
- Broadband/Telecom
- Network infrastructure: Fortinet, Juniper, Mist, Cradlepoint
- Proven analytical and problems solving skills.
- Proven strong customer service orientation, especially troubleshooting technical issues via telephone.
- Strong written and verbal communication skills, including documentation and communication of status updates to end users, vendors, and team members.
- Ability to handle multiple tasks at the same time and effectively prioritize.
- Ability to work in a team-orientated, collaborative environment on projects and troubleshooting.
- Must be self-motivated with strong initiative to learn and deal with non-routine issues.
- 1-3 years of related job experience.
- Previous experience in a user support role is required.
- Experience in a technical role with POS systems is preferred.
- Experience in a technical role supporting business applications is preferred.
- Prior experience in restaurant, retail, or multi-unit environments is preferred.
- Availability to work weekends to support restaurant operations.
Application Deadline: We will be accepting applications for this position until 10/23/2024. Interested candidates must submit their applications before the deadline to be considered for this opportunity. We appreciate your continued interest.
Noodles is an Equal Opportunity Employer and Military Friendly - Veterans & Spouses are encouraged to apply. We are proud to be recognized on Forbes’ Best Employers for Diversity and Forbes' Best Employers for Women lists and are committed to creating an inclusive and diverse environment where Noodlers can bring their full self to work.