IT Support Specialist

About Akoya Biosciences, Inc.  

As The Spatial Biology Company®, Akoya Biosciences’ mission is to bring context to the world of biology and human health through the power of spatial phenotyping. The company offers comprehensive single-cell imaging solutions that allow researchers to phenotype cells with spatial context and visualize how they organize and interact to influence disease progression and response to therapy. Akoya offers a full continuum of spatial phenotyping solutions to serve the diverse needs of researchers across discovery, translational and clinical research: PhenoCode™ Panels and PhenoCycler®, PhenoImager® Fusion, and PhenoImager HT Instruments.  

Job Description Summary  

Akoya Biosciences is seeking an experienced IT Support Specialist to join our Information Technology team in Marlborough, MA. The successful candidate will be a member of a dynamic team that provides IT support to employees company wide.  

Duties and Responsibilities 

• Respond to user queries via phone, email, or in-person regarding IT issues and provide timely and effective solutions 

• Provide end user support for software problems including operating systems, application software and productivity tools, such as Microsoft Office 365 

• Provide end user support for hardware problems with a variety of devices including but not limited to computers, printers and wireless devices 

• Configure and installing laptop and desktop computers, phones and network. Knowledge of how to image computers is  

• Monitor and acknowledge new support requests and recording activities using the IT help desk ticketing system; determine whether the support requires immediate or planned action, involving IT team or consultants as appropriate. 

• Develop a knowledgebase to leverage problem resolutions for repetitive support issues, and to provide self-service assistance to end users 

• Manage network servers and technology tools 

• Other duties as assigned 

Qualifications/Skills  

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred 

• Five years of relevant experience, or the equivalent combination of education, experience and/or training 

• Knowledge of Microsoft server operating systems is  

• Knowledge of Virtualization using Hyper-V 

• Proven experience as a System Administrator, Network Administrator or similar role 

• Experience with databases, networks (LAN) and patch management 

• Experience with scripting and automation (PowerShell, Bash, etc.) 

• Demonstrated ability to identify, analyze and solve technical problems by applying cost effective and technical solutions 

• Service-oriented, customer-centric attitude with the ability to respond to internal customer's requests with the appropriate level of urgency 

• Excellent written and verbal communication skills with the ability to articulate technology to the general employee 

• Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco CCNA are a plus  


• Required to be Onsite min. 3 days a week.

• Ability to lift 20 lbs. as well as crawl, bend, stoop, kneel as needed to work around and install equipment 

The hiring range for this position is $72,000 - $104,000 per year, which may factor in various geographic regions. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. Our full-time regular positions also include an annual performance-based bonus (or a sales incentive plan) and long-term incentive units (equity) provided as part of our compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

Akoya’s excellent benefits program includes a selection of Medical and Dental plans, and Life, AD&D and Short-Term Disability insurance, Tuition Reimbursement, 401(k) with immediate Company match vesting, Company paid holidays and more! 

Akoya values bringing together individuals with diverse backgrounds. We are proud to be an Equal Opportunity/Affirmative Action Employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.  

 #Hybrid