Do you enjoy helping others, troubleshooting and keep proccesses in place? Be a part of the team that develops and manages the best Class A communities in the Midwest! Richdale Apartments, a family-owned and operatred company that has continued growth since 1918, is hiring for an IT Helpdesk Suppport team member.
Benefits
Responsibilities
Provides Tier 1 and 2 desktop support.
Offers general and specialized support for desktops, applications, and infrastructure (e.g., desktops, cabling, printers, hardware, software, LAN, WAN, DNS, TCP/IP, VPN).
Delivers telephone and email support to all designated sites, utilizing various tools and providing after-hours support as needed.
Manages the inventory of desktop hardware and peripherals within the asset management system, adhering to established processes and procedures; aids in the refresh and end-of-life processes for retired equipment.
Assists with minor projects at a local operational level.
Conducts limited on-site network monitoring and support, addressing local user support issues as required and coordinating with the next level of network support when necessary.
Performs basic server and network administration tasks as assigned, including the upkeep of Windows Server.
Suggests additional technologies and customizations to the Company's software systems to enhance business operations.
Creates clear, concise, and precise documentation and provides training (e.g., work procedures, how-to guides).
Undertakes special assignments or tasks as directed by their supervisor, at their sole and complete discretion.
Experience
Education Level
Preferred Skills:
Work Conditions
Office based with up to 30% travel. Occasionally required to work long hours which may include nights, weekends, holidays for regularly scheduled maintenance and emergency work and support as well as on-call availability.