IT Support Specialist

The Fountainhead Group is looking for an IT Support Specialist to join our FGI Family and provide support to our facilities. Reporting to the IT Director, the IT Support Specialist primary role is to work with internal customers to provide assistance and resolution to Information Technology issues related to their daily tasks. Responds to telephone calls, email and personnel requests for technical support for multiple locations. Documents, tracks, monitors, and coordinates with other team members on issues to ensure a timely resolution. Assisting with equipment acquisitions, deployments, upgrades, tracking, repair, and recycling.

We are hiring multiple positions for both 7:00am - 3:30pm and 10:00am - 6:30pm shifts!!

Want to learn about our open positions at the Fountainhead Group...Click here to learn more! https://youtu.be/J9AdUfnl-MQ

• Ensures system and all users are up and running on a daily basis
• Monitor and respond quickly and effectively to requests received through the IT helpdesk 
• Identifying effective solutions for user issues offering solutions in an expedited manor
• Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware 
• Follow-up on open issues that arise throughout the course of daily duties and/or other assignments being performed.
• Report significant and recurring issues to the next Tier or IT Director
• Documentation of support resolution within the IT ticket portal
• Install repair, deploy and maintain desktops, laptops, printers, phones, and other computer peripherals. 
• Talking users through a troubleshooting process and working together to rectify problems
• Collecting and passing on feedback from clients
• Redirect problems to correct resource
• Help update training manuals for new and revised software and hardware
• Clean up computers, printers 
• Stay current with system information, changes and updates
• Responsible for all company & associated business-related IT support issues
• All other tasks both on and off site as assigned by manager or management

•  Associates degree or certificate in relevant field is preferred
• 2+ Years’ experience in similar role is preferred
• Ability to provide excellent internal customer service is required
• Troubleshooting and problem solving skills is required

In addition to a competitive salary, we are pleased to offer the following benefit package:

• Medical
• Dental
• Vision
• Paid Vacation
• Holiday Pay
• 401k with employer match
• Tuition Reimbursement
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• Employer paid Life Insurance
• Employee paid Voluntary Life and Short Term Disability Coverage

https://www.thefountainheadgroup.com/

Want to learn more about The Fountainhead Group? Check us out! "We Are The Fountainhead Group"  https://www.youtube.com/watch?v=LPqJ4sm-Qvg

The Fountainhead Group is a family-owned and operated company, dedicated to the success and longevity of our business, our employees, and our community. For more than 130 years, FGI has been creating, innovating, and manufacturing liquid sprayer products for the world's top brands and retailers. From the first compressed air sprayer in 1888, we have dedicated ourselves to creating products that make our customer’s lives easier, expanding our offering to include the highest quality sprayer technology for both home and professional use. 

Across four manufacturing and distribution centers in Central New York, we’re committed to the betterment of our FGI Family of employees and our local community, supporting more than 350+ local nonprofits through our robust philanthropy and volunteer programs to ensure the success of our community for generations to come. 

To learn more about our company culture and commitment to the local community, visit the “Community” page of our website and be sure to follow our Facebook account for exciting updates and events!

www.thefountainheadgroup.com/community

www.facebook.com/thefountainheadgroup

The Fountainhead Group is an Equal Opportunity Employer (AAE/EEO) and ranked one of the Best Companies to Work for in New York State by the Society for Human Resource Management. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, refugee or disability status. With over 12 languages spoken at FGI, regardless of language ability, education, or training, there is a place for you within the FGI Family!