IT SUPPORT SPECIALIST
Company Overview:
415 Group is an award-winning, leading provider of IT support services dedicated to delivering professional, reliable and efficient solutions to our excellent clients. Our firm is highly stable, committed to excellence and teamwork, and offers a supportive work environment for our employees and superior support for our clients.
Position Overview: Because we are growing, we are currently seeking an experienced IT Helpdesk Specialist to join our team and is a position staffed in person at our Canton office. The ideal candidate will be dedicated to providing exceptional client services, superior technical support, thrive in a team-oriented environment, and possess strong organizational skills. Our employees enjoy a stable and organized work environment that encourages collaboration and values work-life balance.
Basic Functions:
- Assist clients relating to technical issues involving Microsoft’s core business applications and operating systems.
- Assist clients relating to technical issues involving WAN, LAN and Wi-Fi connectivity, firewalls and VPN connectivity.
- Assist clients via IT support relating to technical issues involving their particular line of business software
- Professionally communicate with clients as required such as keeping them informed of incident progress, notifying them of impending changes, updates to their service requests and other relevant updates.
- Working understanding of Active Directory and Office 365 and permissions related to user security
Additional Duties and Responsibilities:
- Excellent phone communication skills necessary.
- Ability to multitask support requests.
- Ability to work in a fast paced team environment effectively.
- Willingness to escalate service requests that require additional support.
Requirements:
-
Minimum of 1 years’ experience in IT support. Candidates with no working IT support experience need not apply for this position.
- Proficiency in diagnosing and resolving hardware, software, and network issues.
- Strong knowledge of Windows Operating systems.
- General experience with Active Directory, Office 365, and other IT management tools.
- Excellent communication and interpersonal skills, with the ability to effectively interact with clients and team members.
- Proven ability to work independently and as part of a collaborative team.
- IT certifications such as CompTIA’s A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Professional development opportunities and support for IT certifications.
- Stable and organized work environment with opportunities for growth and advancement.
Only local candidates need apply. Work from home is not available. The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
Location: Canton, OH
Department: IT
Employment Type: Full-Time
Minimum Experience: Mid-level