IT Support Specialist

Job Summary  

The IT Support Specialist is an employee-facing service role that supports the relationship between Holt and Holt’s third-party managed services provider. This position will manage administrative IT tasks such as device inventory/assignment and ISP setup/management.  This position will also have basic application administration and management tasks relating to some of Holt’s cloud-based software programs.

Company Values

• Honesty – We say what we’ll do and do what we say


• Support – We express empathy, nurture growth, offer help, and accept help


• Efficiency – We don’t cut corners, but cut waste and find the best way


• Responsiveness – We recognize possibilities and respond to change, learn from mistakes, and communicate promptly 


• Improvement – We innovate endlessly

Qualifications

• Bachelor’s Degree in IT or Project Management related fields or professional certification preferred


• Minimum of 3 years of experience in an IT related position


• Experience with Smartsheet preferred


• Ability to troubleshoot employee workstations (primarily Windows OS) and Microsoft applications


• Must be able to communicate technical information to non-technical colleagues, guide team members through basic computer or software programs, and handle customer service requests 


• Demonstrated proficiency with computer systems, spreadsheet software, and database management software


• Basic understanding of software system design, development, implementation, and end-user support


• Experience managing projects to meet the needs of multidisciplinary teams and stakeholders preferred

Skills

• Demonstrated interest in learning new programs and systems


• Ability to prioritize and effectively manage time, and strategically prioritize long term needs while maintaining inflow of daily activities


• Thrive in a fast-paced, ever changing work environment


• Excellent problem solving and interpersonal skills


• Successfully work independently as well as in a group setting


• Strong follow-up skills 

Responsibilities

• Consistently communicate protocols to staff while prioritizing an employee service attitude  


• Implement software changes to improve user experience while adhering to administration policy guidelines 


• Manage laptop, iPad, and cell phone inventory  


• Facilitate setup of new machines and ensure proper event logging 


• Ensure all conference room A/V is always in working order; Proactively assist employees with meeting preparedness for all audio-visual needs.


• Liaise between construction management department and MSP to set up and maintain site internet at all locations.


• Work with MSP to ensure all documents are completed timely and deliver billing information promptly to the accounting department


• Periodically drive to Holt developments to help field staff with tech issues


• Other duties as needed or assigned

Work Environment

• Regularly uses a computer with repeated movements to enter data, differentiate between colors, shades, and brightness, and read from a screen for extended periods of time


• Periodically will travel to a development to work at job trailer

Medical Benefits

• Health, dental, and vision insurance per full-time employee


• Rightway application


• Employer paid Life Insurance, long term disability insurance, and Accidental Death and Dismemberment Insurance per full-time employee


• Medical and Dependent Care Flexible Spending Accounts


• Family Medical Leave


• Employee Assistance Program


• Monthly Wellness Reimbursement 

Financial Benefits

• Annual bonus of up to 10% of salary, upon Manager’s discretion


• 14 paid holidays yearly


• Company laptop


• $70 monthly cell phone reimbursement


• Well-retire 401(k) Financial Advisor


• Employer contributes 4.5% into each employee’s 401(k)


• Reimbursements for mileage, parking and public transportation


• Education Assistance Program


• Home Purchase Program


• Employee Referral Program


• 1 hour of paid sick leave per 30 hours worked


• 10 days of accumulated vacation in first year