IT Support Specialist

YTech is looking to hire an IT Support Specialist in Cape May, NJ. This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include performance of or support of diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices. May be required to support DLA's eProcurement system, which is a segment of its SAP-based enterprise resource planning system.

Minimum Experience:

• Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.

Security/Certification Requirements:

Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission

DoD Approved 8570 Baseline Certification:

• Category IAT Level II (Security + (CE))