IT Support Specialist

OUR PURPOSE

We believe in the power of supporting freight agents as entrepreneurs in America's transportation business.

We exist as an extension of our freight agent's business to help solve transportation challenges for our customers through personalized attention, committed partnerships, exceptional technology, and a dedicated team of transportation experts that stand behind them.

We empower agent entrepreneurs.

WHAT WE VALUE

Our values are the set of guiding beliefs that help us function together as one, and shape the way we behave.

At LDi, we are led by these core values: Mutually Successful Partnerships, Continually Investing, Integrity, Teamwork.

LOCATION

1140 Wehrle Drive, Buffalo, NY 14221, on-site

JOB PURPOSE

The IT Support Specialist is responsible to maintain the enterprise computing environment by resolving the issues clients face when using computers and the network. The Specialist often troubleshoots remote as well as on-site computer software or hardware issues. They also perform the essential task to maintain the computer systems and enhance the desktop support and look into day-to-day operation system issues for better productivity.

ESSENTIAL JOB DUTIES AND RESPONSIBILITES

• Assist management in creating training materials pertaining to computer troubleshooting and usage.


• Provide training to users and customers.


• Install and configure computer systems and applications within the organization.


• Install and update user software, maintain operational documentation and provide remote and on-site support.


• Activley update, maintain, and monitor all aspects of computer networks.


• Help users to analyze, troubleshoot, and diagnose hardware and application problems.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

• Associate's or Bachelor's degree in Computer Information Systems or related field.


• 2+ year(s) of hands on experience with IT support.


• Strong understanding of Mircosoft Office 365.


• Effective communication skills and strong positive customer service ability.


• Experience in the transportation/logistic industry is a plus, but not required.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PHYSICAL DEMAND REQUIREMENTS

• The physical demands here are representative of those that must be met by an employee to perform the essential functions of this job successfully.


• The employee frequently is required to stand; walk, talk and hear. The employee is occasionally required to climb or balance; stoop, lift and/or move light weight items. Specific vision abilities required by this job include close vision, for viewing a computer terminal distance vision, peripheral vision, depth perception vision for moving objects and ability to adjust focus.


• This position is not substantially exposed to adverse environmental conditions.


• Reasonable accommodations will be considered on a case-by-case basis.

EMPLOYMENT TYPE

• Full-Time


• Non-Exempt (Hourly)


• $23/hour DOE


• Benefits Eligible

Logistic Dynamics, LLC is an equal opportunity employer.

Logistic Dynamics, LLC reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between Logistic Dynamics, LLC and the employee, and either one may terminate employment without notice at any time.