IT Support Specialist

IT Support Specialist

Location: West Palm Beach, FL

Reporting To: IT Director

Contract Term: contractor

About LIV Golf
The LIV Golf League is the world’s only global golf league featuring 13 teams, a 14-tournament schedule, and many of the world’s best golfers. Launched in 2022, the League was designed to expand the sport on a global level and create new value within the golfing ecosystem while enhancing the game’s societal impact. A landmark investment by LIV Golf also launched The International Series, a set of 10 enhanced events sanctioned by the Asian Tour, with elevated prize funds in world-class destinations, offering a pathway for leading professional and amateur golfers from around the world into the LIV Golf League. Hall of Fame golfer and renowned businessman, Greg Norman, is the League’s first and founding CEO and Commissioner. Only three years into operations and with tournaments across North and Latin Americas, Asia, Australia, the Middle East and Europe, LIV Golf remains committed to developing the sport at every level and exposing more people to the positive virtues of the game through its unique blend of intense competition and entertainment.
LIV Golf is owned and operated by LIV Golf Investments whose vision and mission are centered around making holistic and sustainable investments to enhance the global golf ecosystem and unlock the sport’s untapped worldwide potential.

Role Objective 

The IT Support Specialist will be the first line of contact for LIV Golf’s technology support needs during US business hours, providing 1st line and some 2nd line support for staff and contractors. This role requires close collaboration with UK and NYC IT teams to maintain high-quality service, ensuring minimal disruption to end-user operations. Complex issues will be escalated to the Support Lead or external partners when necessary.

Responsibilities

• Work together with the IT teams in UK and NYC to create the best possible customer experience for our end users


• Respond to requests for support from end users, ensuring the requests are properly recorded in the ticketing system and people are helped within the established SLAs


• Maintain and update IT equipment and software inventory, ensuring the asset register is current, work with Finance for procurement needs.


• Receive equipment and setup, configure and issue to staff


• Report possible long-term solutions if identified to ensure tasks can be automated when possible and reduce workload to the team


• On-board and off-board new hires and termination requests

Experience 

1-3 years experience in Microsoft Office 365 administration, including user management, SharePoint, and OneDrive, as well as Google Workspace administration. Familiarity with Windows laptops and Apple MacBooks (OS troubleshooting, basic repairs), and IAM technologies like single sign-on and multi-factor authentication is advantageous. 

Required Skills

• Self-starter and organized, ability to multi-task- Excellent written and verbal communication skills


• Great attention to detail


• Excellent organizational and time management skills


• Quick decision-making skills


• Excellent Interpersonal skills, great customer service attitude


• The ability to build strong working relationships across all levels of the business- Proven ability to maintain confidentiality and act with discretion and diplomacy


• Strong work ethic with the ability to work unsupervised


• Must have reliable transportation to work in office


• Able to travel when required

LIV Golf Investments is an equal opportunity employer that is committed to diversity and inclusion in the workplace and the equal treatment of all current and prospective employees. We prohibit discrimination and harassment of any kind based on age, gender, disability, religion or belief, sexual orientation, marital status, pregnancy, race, ethnicity, or any other status protected by the laws or regulations where we operate.  This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, training, and apprenticeships. LIV Golf Investments makes hiring decisions based solely on qualifications, merit, and business needs at the time.