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IT Support Specialist (10650)

Chr. Hansen
Full-time
On-site
Davis, United States








Location: USA : Davis 

​​​​​State: California 

Country: USA 


 



 


Our purpose points the way

In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. 


We’re here to better our world with biology. 

 









Join us as our new IT Support Specialist


The onsite IT Support Specialist role provides day-to-day IT support, incident management, and service request fulfillment; engages in problem and knowledge management; and collaborates with vendors and internal teams to deliver new solutions.


 


In this role you'll make a difference by:




  • Providing day to day IT support of assigned activities i.e., engage with site users including chat & call handling, processing requests/tickets.




  • Working closely with Novonesis Global IT to coordinate work and data synchronization between Davis and the Global systems




  • Coordinating with Global SDSS Team to manage on premise server hardware, server downtime, and restarts when needed




  • Incident Management and Service Request fulfillment covering:




    • Monitoring of the site’s service requests and incidents, ensuring they are addressed and resolved in a timely manner 




    • Diagnosing and troubleshoot of HW and SW problems




    • Dispatching requests/tickets to 2nd and 3rd level;




    • Organizing hardware replacement and install new software on clients' PCs.




    • Local IT infrastructure services, to include physical infrastructure, telephony services and conference rooms






  • Taking part in problem management and knowledge management




  • High focus on local end-user satisfaction




  • Smart hands support for internal teams, projects, and vendors for the delivery of new solutions




  • Network connectivity troubleshooting




  • Supporting the IT onboarding and training of new Novonesis employees




  • Monitoring IT trends among site users




  • Coordination of computers in both lab and office settings




  • Working with IT Security to ensure that lab computers are set up appropriately based on the IT security guidelines




  • Strong assest management for in-scope hardware and software




External contact responsibilities:




  • Vendor management and coordination on site




  • Monitoring vendor performance and compliance on site




 


To succeed you must hold:


Technical Expertise




  • Windows OS Proficiency: In-depth understanding of Windows OS for troubleshooting




  • Strong knowledge of Linux systems and networking




  • Networking Fundamentals: basic knowledge of network components and CLI commands




  • Office 365 Mastery: comprehensive understanding of Office 365 architecture and issue resolution




  • Active Directory Basics: familiarity with Active Directory components and LDAP queries




  • Knowledge of Linux and Windows servers and server hardware




  • PC Hardware & Software Expertise: Strong understanding of PC components and software installation




  • IT-support education, training or certification (preferred)




Mobile Device Management 




  • iOS Support & InTune Enrollment: Hands-on experience with supporting iOS devices and InTune enrollment




Education & Experience 




  • IT/Engineering Degree: Bachelor or Associates degree in IT related field or equivalent experience




  • ServiceDesk Background: 2+ years of experience in ServiceDesk or Service operations




  • IT Operations & Service Delivery: solid experience in IT operations and Service Delivery




Additional Requirements 




  • Interpersonal & Communication Skills: trong communication and relationship-building abilities. Ability to work in an interdisciplainary team environment




  • ITIL or Incident Management: experience with ITIL framework or relevant incident management (preferred)




  • Creative problem solving and a drive for continued learning




  • Language Fluency: proficient in English




 








Could our purpose be yours? Then apply today!


 


Application deadline: 12/31/24

 


At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.

 

Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.


 


Want to learn more?

Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com


 


Not the right fit for you?

Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral! Please check out our other open positions. The right fit for you could just be a few clicks away.


 


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