DescriptionSUMMARY
Troubleshoot end user problems and provide support and resolution. Provide software support for various Apple and Microsoft products. Troubleshoot printer and network connection problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following:
- Installs, configures, and supports hardware and software for Apple and Microsoft devices.
- Creates and tracks tickets through the service desk tool.
- Provides phone support for the help desk on site and/or remotely.
- Repairs, installs, and configures hardware/software on-site and remotely.
- Ensures vendors remain in compliance with policies and procedures.
- Provides first-class customer service to Cherokee Nation Businesses end-users.
- Performs other job-related duties as assigned.
SUPERVISORY/MANAGEMENT AUTHORITY
No supervisory/management authority.
EDUCATION AND EXPERIENCE
High School Diploma or General Education Degree (GED) and 0 to 2 years of related experience or an equivalent combination of education and experience.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of systems and an aptitude for troubleshooting.
- Ability to obtain and maintain licensing by the appropriate gaming authority.
WORK ENVIRONMENT
Work is primarily performed in a climate-controlled setting. Work involves considerable physical activity and lifting objects up to 50 lbs.
ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following:
- Installs, configures, and supports hardware and software for Apple and Microsoft devices.
- Creates and tracks tickets through the service desk tool.
- Provides phone support for the help desk on site and/or remotely.
- Repairs, installs, and configures hardware/software on-site and remotely.
- Ensures vendors remain in compliance with policies and procedures.
- Provides first-class customer service to Cherokee Nation Businesses end-users.
- Performs other job-related duties as assigned.
QualificationsEDUCATION AND EXPERIENCE
High School Diploma or General Education Degree (GED) and 0 to 2 years of related experience or an equivalent combination of education and experience.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of systems and an aptitude for troubleshooting.
- Ability to obtain and maintain licensing by the appropriate gaming authority.
WORK ENVIRONMENT
Work is primarily performed in a climate-controlled setting. Work involves considerable physical activity and lifting objects up to 50 lbs.