IT Support Engineer

🚀 IT Support Engineer | Simulation Technology | Fort Lauderdale, FL 🌍

Are you passionate about technology, problem-solving, and cutting-edge simulation systems? Our client, a leading force in Modeling, Simulation, and Training (MS&T), is looking for an IT Support Engineer to provide top-tier support for their simulation customers. If you thrive in a hands-on, fast-paced IT environment, this is your chance to make an impact!

What You’ll Be Doing:

🔹 Manage customer cases in CRM, ensuring timely support and follow-ups.

🔹 Provide remote IT support, including software deployment and troubleshooting.

🔹 Work with cloud simulators, classroom deployments, and maintenance.

🔹 Analyze and resolve issues, escalating to Project Engineers, R&D, or TAMs as needed.

🔹 Participate in simulator installations and services for hands-on training.

🔹 Conduct technical training for engineers and partners, both in person and online.

What You Bring to the Team:

✔ Diploma in Engineering, IT/Networking, or Electrical/Electronics Technology.

✔ 3+ years of experience in simulator installations or IT services support.

✔ Strong problem-solving, customer service, and troubleshooting skills.

✔ Fluent in English (written & spoken).

✔ Ability to work onsite in Fort Lauderdale.

💡 If you're excited to support next-gen simulation technology and work with a team pushing the limits of innovation, we’d love to hear from you!

📩 Apply today!

Engenium is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.