IT Support Analyst III

IT Support Analyst III

Full-Time IT Support Analyst will provide advanced technical support to end users on various technical issues and problems relating to hardware, software and peripherals in a healthcare environment. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.

The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, and mobile devices. This position may require independent work, sharing information and assisting others with work orders. 

Responsibilities:

• Provide exceptional customer service in person, via phone and email as appropriate
• Resolve help desk issues including troubleshooting hardware and software issues
• Perform user administration duties

 Requirements:

• Two to five years of hands-on experience working in an end-user desktop support role or computer operations environment required.
• Microsoft Office 
• Windows 10
• Windows Server
• Remote Desktop support
• Active Directory
• Advanced printer / peripheral device troubleshooting
• TCP/IP, DNS and DHCP
• Support for handheld smartphones and tablets

  **EEOC, Drug-free, Tobacco-free Workplace