IT Support Analyst II

TITLE: IT SUPPORT ANALYST II

DAYS/HOURS: M-F / 7:30AM-4:30PM

TYPE: CONTRACT-TO-HIRE (6 months)

LOCATION: PHOENIX, AZ

COMP: $26-$29/HOUR – FULLTIME HYDRID

INDUSTRY: MANUFACTURING AND DISTRIBUTION

COMPANY INFO

Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.

· Great company culture with emphasis on collaboration and team building

· Growth opportunity

· Minimal outsourcing

ROLE: The IT Support Analyst is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide range of applications/technology problems and issues, and training of technology. The IT support Analyst is a first level of support for customers within the organization.

REQUIRED & PREFERRED QUALIFICATIONS

• 5+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners
• Remote control tools – Bomgar preferred.
• Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required
• Help Desk Incident Management Software
• SQL or Microsoft Access database
• Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
• Must be self-motivated and able to work independently, with minimal supervision and as part of a team
• Excellent customer service skills
• Bachelor’s Degree or equivalent work experience in a related field required