Wavelynx is seeking a highly motivated and user-oriented IT Support Analyst to join our growing team. In this role, you will play a crucial role in providing technical assistance and support to our employees, ensuring they have the tools and technology they need to be successful. You will be the first point of contact for resolving IT issues, troubleshooting problems, and providing timely and effective solutions. You will proactively identify and prevent technical issues, rather than just react to them.
This position is 100% onsite at our HQ located at 100 Technology Dr. Broomfield, CO 80021
Responsibilities Include but are not limited to:
Provide technical support to employees:
Respond to user support requests via ticketing system, phone, email, or chat.
Diagnose and resolve hardware and software issues.
Set up user workstations including cable management.
Provide audio/visual setup and support for meetings.
Troubleshoot network connectivity problems.
Assist with the installation and configuration of software and hardware, including interfacing with warranty services.
Provide basic training and guidance on IT systems and tools.
Maintain IT documentation:
Create and update knowledge base articles and troubleshooting guides.
Document IT processes and procedures.
Maintain accurate records of IT assets and inventory.
Collaborate with IT team members:
Work closely with other IT staff to resolve complex issues.
Contribute to the development and implementation of IT projects.
Participate in team meetings and knowledge sharing sessions.
Ensure customer satisfaction:
Provide timely and effective support to all employees.
Maintain a positive and helpful attitude.
Strive to exceed user expectations.
Requirements:
Associate’s or higher degree from an accredited university, or equivalent relevant technical work experience.
1+ years of experience in an IT support or customer service related role.
Strong understanding of computer hardware and software.
Familiarity with networking concepts and protocols.
Experience with troubleshooting and resolving IT issues.
Excellent communication and interpersonal skills, both verbal and written.
Strong analytical and problem-solving abilities.
Physical Requirements:
Preferred Qualifications: