IT Support Analyst
Logisticus Projects Group
On-site
Greenville, South Carolina, United States
***This position is located onsite at our downtown Greenville Office.***
Job Title: IT Support Analyst
FLSA Classification: Exempt
Reports to: Head of Technology
Logisticus Group®, a certified Minority Business Enterprise, is committed to delivering excellence and innovation to the Renewable Energy Industry. Operating throughout North and South America since 2012, we specialize in Over-Dimensional Transportation Logistics, Warehousing, Civil Engineering, Project Management, and Technology Solutions.
Our custom services are designed to de-risk our client’s projects, while providing a ‘white glove’ standard of service, ensuring the highest possible standards in safety, quality, and innovation.
Job Description
Job Summary:
The IT Support Analyst provides technical assistance and support to users within the organization. This role involves troubleshooting hardware and software issues, maintaining IT systems, and ensuring that all technology is functioning optimally. The ideal candidate will have excellent problem-solving skills and the ability to communicate technical information clearly to non-technical users.
Duties/Responsibilities:
- Technical Support: Respond to user inquiries via phone, email, or in-person regarding software, hardware, and network issues.
- Troubleshooting: Diagnose and resolve technical problems efficiently, escalating complex issues to higher-level support when necessary.
- System Maintenance: Assist in the setup, configuration, and maintenance of IT equipment, including desktops, laptops, printers, and peripherals.
- User Training: Provide training and support to users on software applications, operating systems, and best practices in IT security.
- Documentation: Maintain accurate records of support requests and solutions in a ticketing system. Create user manuals and documentation for common issues.
- Collaboration: Work closely with other IT team members and departments to implement new systems and improve existing processes.
- Monitoring Systems: Regularly monitor and maintain IT infrastructure to ensure reliability and security.
- Inventory Management: Keep track of IT equipment and software licenses (Microsoft 365, Adobe, Dropbox) ensuring compliance with organizational policies.
- Data Administration: Get familiar with our in-house web application and ensure data accuracy, integrity, and availability, supporting business operations through effective data management and reporting
Education and Experience:
- Education: Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
- Experience: 1-3 years of experience in IT support or a related role.
- Technical Skills: Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common troubleshooting tools. Knowledge of networking concepts is a plus.
- Communication: Strong verbal and written communication skills, with the ability to convey technical information to non-technical users.
- Problem-Solving: Excellent analytical and problem-solving abilities, with a strong attention to detail.
- Customer Service: A customer-oriented attitude with a focus on providing exceptional service to end-users.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to access and navigate each department at the organization's facilities.
- Communicates with coworkers, third-party providers and vendors.
- Must be able to adhere to standard operating procedures.
- Typical office environment.
EEO Statement:
Logisticus Projects Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.