IT Support Analyst

Piston Automotive is looking for an IT Support Analyst to be responsible for supporting, troubleshooting and delivering personal computer system solutions and initial support for IT infrastructure for the enterprise. These projects include resolving user community technical issues and maintenance of IT systems.

Piston Automotive wasn’t just founded to make things. It was founded to make things better. And that begins with building better teams solely dedicated to achieving excellence at every level of execution through a combination of experience, expertise, and a deep seeded passion for what we do. Our assemblies consistently set the standard because our people consistently raise the bar.

Why Piston Automotive?

Competitive Wages, Paid Holidays & Vacation, Medical & Rx Plans, Dental & Vision Plans, Flexible Spending Accounts, Health Savings Accounts, Employee Assistance Program, Life & Disability Coverage, 401K with Company Match, Tuition Reimbursement , Vehicle and Product Discounts

• Provide technical support to end users to maintain business operations and minimize downtime.   
• Execute and implement all personal computer software and hardware implementation plans.  Maintain personal software and hardware in area of responsibility.  Keep current on new technologies and staff productivity tools.  Provide testing and implementation of all personal computer components.  
• Provide direction for the development of flexible, integrated, easily maintained and operationally effective personal computer components.  
• Communicate and escalate issues and needs with Senior IT Specialists.  
• Responsible for maintaining incidents and change requests in ServiceNow. 
• Administrative expereince in any of the following areas:  VMWare, Rubrik, Active Directory, DHCP, DNS, WSUS, SCCM, Azure and Office 365 (Exchange, SharePoint, Teams, OneDrive, etc).
• Supporting local end users including admins, directors and executive staff where needed.  
• Responsible for providing on-site and remote support for enterprise video conferencing system(s). 
• Assist in installation, configuration and management of all Local and Wide Area Network systems, such as Cisco switches and routers along with the full Meraki stack (Security appliance, Switches, Wireless, cameras).

• A minimum of 2 years of related experience in end-user support of systems.
• High school diploma or GED an Associate’s Degree preferred.
• Experience with the following:
• Windows 7 and 10
• Servers 2008 and 2012
• Active Directory
• DNS
• DHCP
• Two to four years of related experience in the development and support of systems is preferred.

Piston Automotive, part of the Piston Group family of companies, is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace that values the unique contributions of every employee. We encourage all candidates to apply for positions that match their skills and capabilities, ensuring equal consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For any questions regarding job opportunities or the application process, please reach out to us at pistongrouptalent@pistongroup.com. We are committed to providing accommodations for individuals with disabilities during the job search and application process, reinforcing our commitment to inclusivity for all job seekers.